Product Registration
Customer should receive an email with .zip files containing registration codes for the new appliance(s). Use these codes to register the product(s).
Note: Record the new serial number as it will be required later.
Register the appliance
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Log into the Customer Portal at https://support.fortinet.com/
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Click Register Product.
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In the Registration Code field, enter the Registration code from the pdf found in file FNC-CAX-VM_xxx,
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Click Next.
This page may appear if there was a POC or active evaluation license.
If you are converting your POC to production, select Convert Evaluation.
If you not converting your POC to production, select Register.
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Under Product Description, enter the CentOS appliance’s hostname followed by “(FortiNAC-OS)”. This will make it easier to locate the record in the Product List later in the migration.
Example: MyFortiNAC (FortiNAC-OS)
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Select Fortinet Partner (ignore all other fields).
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Click Next.
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Read terms and conditions. -
Click on radio button.
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Click Next.
Note: “No Entitlement” will display. This is correct.
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Click on radio button to accept.
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Click Confirm.
Product registration is now complete.
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Note the Serial Number (will be used in a future step).
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Proceed to register the support contract for the appliance. Click Register More.
Register Support Contract
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Enter registration code found on pdf from file FC-10-FNxxx_xxx.
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Click Next.
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Associate the support contract to the appropriate Serial Number noted in previous step.
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If only one product is registered, there will only be on choice – select that radio button.
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If more than one product is registered, select the Serial Number noted in previous step.
Selecting the radio button will auto-complete the Serial Number field.
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Click Next.
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Click on radio button in the lower left corner.
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Click Confirm.
Support contract registration is now complete and applied to the FortiNAC-OS appliance.
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Click Done.
