FortiNAC Knowledge Base

VM Deployment

• Errors when attempting to SSH to freshly deployed Azure FortiNAC-F VM

FortiNAC Software Upgrade

• Communication between servers stops after upgrading

• 'Licensed Without Certificates' message in UI

• Upgrade fails with license requirement error

• Wireless clients unable to connect to Maraki FortiAPs after upgrade to 9.4.x

Onboarding New Endpoint Devices

• Leveraging Domain Group Membership of Client with EAP-TLS Computer-Based Authentication

• Troubleshoot Domain resolution in Isolation networks (FortiNAC-OS) \

• Guest Self-Registration displaying error 'The input is required' (05-11-2023)

• Not able to approve self-registered requests (04-28-2023)

• Troubleshooting DHCP for isolation VLANs

• Troubleshooting domain resolution in the captive portal

• Troubleshooting rogue not matching any device profiles

• Verify IP resolution of a domain when in isolation

• Captive Portal page not building or slow to build

• Troubleshooting rogue matching the wrong device profile

• Troubleshooting rogue not matching any device profiles

Administration UI/Alarms and Events

• How to find Rogue devices in a network via FortiNAC GUI console

• 'Licensed Without Certificates' message in UI

• Offline wireless hosts displaying online status (05-30-2023)

• Unable to download updates (‎05-14-2023)

• Expected password display behavior in UI for guests and contractors (05-11-2023)

• Troubleshooting policies

• Principal thread count alarms trigger unexpectedly (05-07-2023)

Licensing

• 'Licensed Without Certificates' message in UI

• Expected behavior when a subscription license expires (06-01-2023)

• How to get FortiNAC information UUID, MAC, Serial Number, Level and Concurrent Licenses (05-28-2023)

High Availability/FortiNAC Manager

• Manually resume control to primary server via CLI (CentOS)

• Manually resume control to primary server via CLI (FortiNAC-OS)

• Unable to add servers to the Control Manager

• Communication between servers stops after upgrading

Persistent Agent

• Persistent Agent Macintosh TLS Handshake Issue

• Windows Persistent Agent logs

• macOS Persistent Agent logs

• Linux Persistent Agent Logs

• Connection issues with the Fortinet Persistent Agent

• DNS SRV queries not sent from Persistent Agent host (05-02-2023)

Network Device Management/Integration

• FortiNAC is unable to L2 poll FortiGate after FOS upgrade

• SSH login fails due to SSH keyboard-interactive settings (9.2.7, 9.4.2, F7.2.0 and greater)

• Modify SSH authentication algorithms in FortiNAC 9.2.7 and above

• SSH fails after upgrade due to missing legacy ciphers (v9.2.8, v9.4.4, v7.2.3 or greater)

• CLI credential validation fails in device integrations using a VIP

• Troubleshooting network access for Palo Alto VPN

• IP address information not updating

• Troubleshooting Poll failures

• Troubleshooting SNMP communication issues

• RADIUS wired and wireless clients not connecting

• VLANs not changing on a wired switch

• Troubleshooting FortiGate VPN integrations (01-04-2021)

• Troubleshooting Cisco ASA VPN integrations

• Configure FortiNAC Tags with FortiOS 7.2.4 GA (05-04-2023)

Configuration Tips

• Adjusting Captive Portal Redirect Timeout in FortiNAC

• How to update the LDAP Password for a directory from the CLI (05-02-2023)

• Configuring access point management (04-25-2023)

MDM Integrations

• Failed to Read JAMF Info

• Troubleshooting MDM registration issues