Configuring conference calls

The Call Feature > Conferencing tab lets you configure and enable conference call settings.

FortiVoice allows two types of conferencing:

• User conferencing: You can configure and enable a user conference call privilege for extension users to hold their own conference calls on the user portal. For details about adding a conference call event, see the FortiVoice User Portal Guide.
• Admin conferencing: The administrator can set up static or dynamic conference calls for the users using the FortiVoice GUI. Static conference calls are configured directly on the GUI whereas dynamic conference calls are configured using the calendar.

Conference call options

Conference call organizers and attendees can access features such as mute and volume controls.

To access the conference call menu, organizers and attendees press the asterisk (*) and then an available menu option:

Menu option	Organizer	Attendee	Action
0	Yes	No	Mute all members except yourself.
1	Yes	Yes	Mute or unmute yourself.
2	Yes	No	Lock or unlock the conference.
3	Yes	No	Reject the last user.
4	Yes	Yes	Decrease your outbound volume.
6	Yes	Yes	Increase your outbound volume.
7	Yes	Yes	Decrease your inbound volume.
8	Yes	Yes	Exit the menu.
9	Yes	Yes	Increase your inbound volume.

This section includes the following topics:

• To configure user conferencing
• To set up a static conference call
• To configure a dynamic conference call

To configure user conferencing

1. Go to Call Feature > Conferencing > User Conferencing.
2. Configure the following:

   GUI field	Description
   Enabled	Select to activate this conference call.
   Number	Enter an extension number that is mapped to the external number callers can dial to join a conference call.
   External numbers info	Click the Edit icon and enter the external phone number that callers can dial to join a conference call. Conference organizers can share it with the participants.
   Music on hold	Select to play background music that callers hear after the joining message and leaving message are played. For information about creating music on hold file, see Managing phone audio settings.
   Quiet mode	Select to not record and announce participant's name.
   Users	Click New to add the extension users who have the privilege to organize conference calls. User: Select the extension for the user. Conferencing ID: Enter the ID (from 3 to 10 digits) that users need to organize conference calls. You can also click Generate to get a system generated ID. Click Create. Click View Scheduled Conferences to display the conferences that have been scheduled and pick a free time slot for your conference schedule.

3. Click Apply.

To set up a static conference call

1. Go to Call Feature > Conferencing > Admin Conferencing and click New.
2. Configure the following:

   GUI field	Description
   Enabled	Select to activate this conference call.
   Mode	Select Static.
   Name	Enter a conference call name.
   Number	Enter a number that callers can dial to join a conference call.
   Setting
   Display name	Enter the name displaying on the conference call extension, such as “HR”.
   Attendee PIN	Enter a password for joining the conference call. A caller needs to dial the conference call number and enter this password to join the conference call. The default is 123456. This password is always valid and should only be sent to the people who need it.
   Organizer PIN	Enter the PIN number to be used by the conference organizer to host a conference call. The default is 123123. This password is always valid and should only be sent to the people who need it.
   Description	Enter any notes you have for this conference call.
   Music on hold	Select to play background music that callers hear after the joining message and leaving message are played. For information about creating music on hold file, see Managing phone audio settings.
   Quiet mode	Select to not record and announce participant's name.
   Recursive Schedules	If you want conference calls on repeating schedules, select this option and click New to select a schedule. Enter a password for joining the conference call and click Create. This option is useful if you want to limit the participants to a particular recursive conference call. They can only join the conference call during the scheduled time period and by entering the password you set. For information about setting up a schedule, see Scheduling the FortiVoice unit.
   One Time Schedules	If you want to set up a one time conference call, select this option and click New to enter the start and end time. Enter a password for joining the conference call and click Create. This option is useful if you want to limit the participants to a particular one time conference call. They can only join the conference call during the scheduled time period and by entering the password you set. If the one time schedule conflicts with the recursive schedule, the one time schedule has priority.

3. Click Create.

To configure a dynamic conference call

1. Go to Call Feature > Conferencing > Admin Conferencing and click New.
2. Configure the following:

   GUI field	Description
   Enabled	Select to activate this conference call.
   Mode	Select Dynamic.
   Name	Enter a conference call name.
   Number	Enter the number that callers can dial to join a conference call.
   Setting
   Display name	Enter the name displaying on the conference call extension, such as “HR”.
   Description	Enter any notes you have for this conference call.
   Music on hold	Select to play background music that callers hear after the joining message and leaving message are played. For information about creating music on hold file, see Managing phone audio settings.
   Quiet mode	Select to not to record and announce participant's name.

3. Click Create.
4. In the conference call list, select the one you created.
5. Click View Scheduled Conferences and double-click a date to schedule a conference.
6. Click OK.