Viewing recorded call and fax storage

Monitor > Storage displays the recorded calls, faxes, archived faxes, and faxes in queue.

This topic includes:

• Playing and downloading recorded calls
• Viewing current fax accounts
• Viewing archived faxes
• Viewing fax queues

Playing and downloading recorded calls

The Monitor > Storage > Recorded Call lists the calls recorded by the FortiVoice unit. You can perform the following actions:

• To listen to a call, double-click a call record folder to open the archived call files. Select a call file and click the Play button.
• To download a recorded call, double-click a call record folder to open the archived call files. Select a call file, click the Download button, and select an option (All or Selected Files). FortiVoice saves the file to your local system. The file name format is: <from #>-<to #>-<yyyy-mm-dd>_<hh_mm_ss for start time>.wav.
• To search recorded calls, click Search, then New, enter the search values, and click Create. Note that under Recording type, Conference refers to calls recorded based on the phone numbers that are conference call numbers. System refers to all other type of calls recorded.

For information about configuring recording calls, see Recording calls.

For details about how to manage the recorded call access by department, see the Managing the access to phone call recordings in the FortiVoice Cookbook.

Viewing current fax accounts

Monitor > Storage > Fax lists the fax accounts created on the FortiVoice unit. For more information about creating fax accounts, see Configuring fax.

To view fax accounts, go to Monitor > Storage > Fax. The fax accounts are listed with their names, numbers, display names, storage sizes, and faxes stored.

You can double-click a fax account and view the detailed information about the faxes it stores.

• Forward: Select a fax, click this option and enter the extension to which you want to forward the fax.
• Download PDF: Select a fax and click this option to save it.

Viewing archived faxes

Monitor > Storage > Fax Archive lists the faxes sent and received through the FortiVoice unit. For more information about fax, see Configuring fax.

To search archived fax, go to Monitor > Storage > Fax Archive, click Search, then New, enter the search values, and click Create.

You can double-click a fax folder and view the detailed information about the faxes it stores.

Viewing fax queues

Monitor > Storage > Fax Archive lists the faxes waiting to be sent or having failed to be sent on the FortiVoice unit. You can download the faxes. For more information about fax, see Configuring fax.