Recording a conference call
You can create a policy to record a conference call based on a phone number. With this policy, all conference calls using the phone number in the policy are recorded and will show under Monitor > Storage > Recorded Call.
To configure a conference call recording policy
- Go to Call Feature > Call Recording > Policy.
- Click New.
GUI field
Description
Recording Policy
Enabled
Select to activate this configuration.
Name
Enter a name for this configuration.
Description
Select By Phone Number to record conference calls based on a phone number.
Caller number pattern
Leave this field empty and all calls to the conference will be recorded.
Dialed number pattern
Enter the conference call number.
The phone calls to this number will be recorded.
Record ratio
- Set the record ratio at 50.
- With a system that has no recorded calls, you are at 0% of recorded calls. The system records the first call. With the first call recorded, the record ratio is now at 100%.
- To reach the 50% record ratio, the system will not record the second call.
- With the record ratio at 50%, the system does not record the third call and the record ratio drops below 50%.
- With the record ratio below 50%, the system records the fourth call to achieve the 50% ratio again.
To summarize this example scenario, the system has received 4 calls and recorded 2 calls to achieve the recorded ratio of 50%.
The following settings can have an effect on the recorded call storage:
- Retention duration
Recorded calls archive (Call Feature > Call Recording > Archive)
Recorded file format (Call Feature > Call Recording > Setting)
Retention duration
Enter the days for which you want to keep the recordings.
File name format
Select the format of the downloaded recorded call files generated under this policy.
The file format is useful when you filter downloaded recorded call files in Monitor > Storage > Recorded Call.
- Click Create.
To search your recorded calls
- Go to Monitor > Storage > Recorded Call.
- Click Search, then New.
- Under Recording type, select Conference.
- Enter the search values, and click Create.
- When the search result status changes to Done, select the result and click View Search Result.
All recorded conference calls are listed. You can double-click a call recording and select to play or download it.