Customizing programmable keys on your FortiFone desk phone

The FortiVoice user portal only shows the Programmable Key menu, if you are using a FortiFone device that supports programmable keys.

The Programmable Key menu allows you to program phone keys for specific functions and easier call control.

Your FortiVoice system administrator can define keys as admin-assigned (Phone System > Profile > Programmable Keys). You cannot customize these keys. However, your FortiVoice system administrator can also define other keys as user-assigned, allowing you to program them yourself from the user portal.

Keys 1 and 2 are reserved by default and you cannot edit them. Your FortiVoice system administrator may choose to reserve up to the first four lines.

To customize programmable keys

Go to Device > Programmable Key.

In the list, you can see which keys are reserved, admin-assigned, and user-assigned.

In the following example, the user has one Page of keys. Lines 1 and 2 are designated as Reserved. The remaining keys are designated as User Assigned. If necessary, contact your administrator to get more user assigned keys, which would then be configured under Page 2 and Page 3.

For each User Assigned key that you want to add, complete the following fields. For more details about each key, see :
- In Function, select the type of action to occur when you press the programmable key.
- In Resource, select the result of the selected function or enter digits, if applicable.
- In Label, keep the default or enter a name that will appear beside the programmable key on the FortiFone device.
Click OK.

Programmable key descriptions

Function

Description

Resource

Label

Call forward

Allows you to enable or disable and configure the call forward function.

Stays blank.

Edit the label or keep the default label (Call forward).

DTMF

DTMF (dual-tone multi-frequency) refers to the touch tone digits on the keypad of your desk phone.

When you are on a call and you press the DTMF key, the system dials the configured DTMF digits.

This key is useful when you need to enter consistent codes at an interactive voice response (IVR) system.

Enter the DTMF digits to dial when you press this programmable key on your phone.

Edit the label or keep the default label (DTMF).

The DTMF function is only available during a call.

Extension appearance

Allows you to perform the following actions:

Monitor the status of the selected extension (idle, ringing, in use, DND, and on hold).
On FON-x80 series phones: Transfer a call to the selected extension. The FortiVoice system administrator configures this setting as one of the following transfer types:
- Blind: Allows you to transfer a call without talking to the person receiving the transfer.
- Attended: Allows you to announce the call to the person receiving the transfer and then complete the transfer.

Select an extension from the list.

Edit the label or keep the one associated with the selected extension.

Intercom

Allows you to use the phone speaker of a local extension as an intercom.

Stays blank.

Edit the label or keep the default label (Intercom).

The intercom function works for internal extensions (not for external extensions).

Line appearance

Allows you to monitor the status of a line (available, busy, or on hold).

Select a line.

Edit the label or keep the one associated with the selected line (or trunk).

Park

Places the call into the first available call park slot.

You will hear a prompt telling you which slot the call has been parked in.

Stays blank.

Edit the label or keep the default label (Auto park).

The FortiVoice system administrator configures the call parking settings (park call number, park line start, and park line end).

Park appearance

Allows you to perform the following actions:

Monitor the selected call park slot to know when l there is a call parked.
Retrieve a parked call.

Select the park slot to monitor.

Edit the label or keep the one associated with the selected line (or slot).

Record

Allows you to record a phone call.

Stays blank.

Stays blank to use the Record label.

The Record function is only available if the FortiVoice system administrator has applied a profile with personal recording enabled to your extension.

Reserved for line

By default, the FortiVoice phone system reserves the first two programmable keys for lines on the phone so you can monitor your own calls on those lines.

If your phone has additional lines, then you can use the Reserved for line function to program the appearance of those lines.

If multiple accounts have been configured on this extension, choose which account to monitor.

Edit the label or keep the one associated with the selected line (or account).

System speed dial

Allows you to quickly place a call to the selected extension or phone number at a touch of a button.

Make a selection.

Edit the label or keep the one assigned by the FortiVoice system administrator.

Before using the system speed dial key, the FortiVoice system administrator must configure the speed dial numbers on the system.

Twinning

Allows an external phone to ring along with your office phone, so you can answer the call at either phone.

Pressing the twinning programmable key enables or disables the function.

Stays blank.

Edit the label or keep the default label (Twinning).

Before using the twinning function, make sure that:

The FortiVoice system administrator has applied a profile (with twinning enabled) to your extension.
Configure the twinning setting. See Configuring the Twinning setting.

User speed dial

Allows you to quickly place a call to an extension or a phone number at a touch of a button.

Select a contact from your speed dial list or click in the field and enter an extension or a phone number.

Edit the label or keep the one associated with the selected contact.

The user speed dial function shows personal contact choices that you have configured on the FortiVoice user portal. For details, see Adding a personal contact to a speed dial list.

Customizing programmable keys on your FortiFone desk phone

The FortiVoice user portal only shows the Programmable Key menu, if you are using a FortiFone device that supports programmable keys.

The Programmable Key menu allows you to program phone keys for specific functions and easier call control.

Keys 1 and 2 are reserved by default and you cannot edit them. Your FortiVoice system administrator may choose to reserve up to the first four lines.

To customize programmable keys

Go to Device > Programmable Key.

In the list, you can see which keys are reserved, admin-assigned, and user-assigned.

For each User Assigned key that you want to add, complete the following fields. For more details about each key, see :
- In Function, select the type of action to occur when you press the programmable key.
- In Resource, select the result of the selected function or enter digits, if applicable.
- In Label, keep the default or enter a name that will appear beside the programmable key on the FortiFone device.
Click OK.

Programmable key descriptions

Function

Description

Resource

Label

Call forward

Allows you to enable or disable and configure the call forward function.

Stays blank.

Edit the label or keep the default label (Call forward).

DTMF

DTMF (dual-tone multi-frequency) refers to the touch tone digits on the keypad of your desk phone.

When you are on a call and you press the DTMF key, the system dials the configured DTMF digits.

This key is useful when you need to enter consistent codes at an interactive voice response (IVR) system.

Enter the DTMF digits to dial when you press this programmable key on your phone.

Edit the label or keep the default label (DTMF).

The DTMF function is only available during a call.

Extension appearance

Allows you to perform the following actions:

Monitor the status of the selected extension (idle, ringing, in use, DND, and on hold).
On FON-x80 series phones: Transfer a call to the selected extension. The FortiVoice system administrator configures this setting as one of the following transfer types:
- Blind: Allows you to transfer a call without talking to the person receiving the transfer.
- Attended: Allows you to announce the call to the person receiving the transfer and then complete the transfer.

Select an extension from the list.

Edit the label or keep the one associated with the selected extension.

Intercom

Allows you to use the phone speaker of a local extension as an intercom.

Stays blank.

Edit the label or keep the default label (Intercom).

The intercom function works for internal extensions (not for external extensions).

Line appearance

Allows you to monitor the status of a line (available, busy, or on hold).

Select a line.

Edit the label or keep the one associated with the selected line (or trunk).

Park

Places the call into the first available call park slot.

You will hear a prompt telling you which slot the call has been parked in.

Stays blank.

Edit the label or keep the default label (Auto park).

The FortiVoice system administrator configures the call parking settings (park call number, park line start, and park line end).

Park appearance

Allows you to perform the following actions:

Monitor the selected call park slot to know when l there is a call parked.
Retrieve a parked call.

Select the park slot to monitor.

Edit the label or keep the one associated with the selected line (or slot).

Record

Allows you to record a phone call.

Stays blank.

Stays blank to use the Record label.

The Record function is only available if the FortiVoice system administrator has applied a profile with personal recording enabled to your extension.

Reserved for line

By default, the FortiVoice phone system reserves the first two programmable keys for lines on the phone so you can monitor your own calls on those lines.

If your phone has additional lines, then you can use the Reserved for line function to program the appearance of those lines.

If multiple accounts have been configured on this extension, choose which account to monitor.

Edit the label or keep the one associated with the selected line (or account).

System speed dial

Allows you to quickly place a call to the selected extension or phone number at a touch of a button.

Make a selection.

Edit the label or keep the one assigned by the FortiVoice system administrator.

Before using the system speed dial key, the FortiVoice system administrator must configure the speed dial numbers on the system.

Twinning

Allows an external phone to ring along with your office phone, so you can answer the call at either phone.

Pressing the twinning programmable key enables or disables the function.

Stays blank.

Edit the label or keep the default label (Twinning).

Before using the twinning function, make sure that:

The FortiVoice system administrator has applied a profile (with twinning enabled) to your extension.
Configure the twinning setting. See Configuring the Twinning setting.

User speed dial

Allows you to quickly place a call to an extension or a phone number at a touch of a button.

Select a contact from your speed dial list or click in the field and enter an extension or a phone number.

Edit the label or keep the one associated with the selected contact.

The user speed dial function shows personal contact choices that you have configured on the FortiVoice user portal. For details, see Adding a personal contact to a speed dial list.

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Customizing programmable keys on your FortiFone desk phone