Viewing call detail records

Monitor > Call History > Call Detail Record (CDR) displays all the phone calls made during a certain time period, including time of the call, caller and receiver, call duration, call status, call direction, trunks used, call type, call recordings, source departments, and destination departments.

Double-clicking on a call record displays the detailed call information, including the CDR flow.

You can filter the call record entries by making choices in the Direction, Disposition, Source Department, and Destination Department dropdown lists.

Using the More Action dropdown list, you can do the following:

• Add to Contact: Select a caller or callee and add them to your contact list.
• Block: Select a caller or callee and block them.
• Flagged CDR: Show a list of flagged CDR calls. To save the list in the CSV format, click Export.

You can filter the call records display by clicking the Search button and entering criteria that records must match in order to be visible.

You can also save the call records by selecting an option under Download. If you enable With call flow, you can download call records with detailed call flow information.

See also Configuring call report profiles and generating reports.