Configuring an emergency zone profile

Configure an emergency zone profile to assign the same emergency settings (including the caller ID) to multiple user extensions located in one office building.

If an office location has a few extension users only or an extension user is at a remote location (such as working from home), then assign an emergency caller ID instead of using an emergency zone (see Configuring the emergency caller ID).

This section includes the following tasks:

• To configure an emergency zone profile
• To assign an emergency zone profile to an extension
• To assign an emergency zone profile to multiple extensions

To configure an emergency zone profile

1. Go to Phone System > Profile > Emergency Zone.
2. Click New.

   
   

3. Enter a Name for this profile.
4. Enter a Primary Caller ID to display on the destination phone when the extension user dials the emergency number, such as 911. FortiVoice relays this caller ID to the PSAP, 911 emergency services.
5. Enter a Secondary Caller ID to display on the destination phone when the extension user dials the emergency number, such as 911. FortiVoice can relay this caller ID to the PSAP when there are simultaneous emergency calls from the same emergency zone. For example, extensions A and B dial 911 at the same time or a few seconds apart. On the destination phone, the primary and secondary caller IDs show for extensions A and B, respectively.
6. Select a DID callback type to handle how to route the inbound callback from an emergency operator.
   1. None: FortiVoice follows the inbound DID mapping.
   2. Default Extension: FortiVoice calls the extension that you specify in Default DID extension.
   3. Emergency Caller: FortiVoice calls the extension of the emergency caller. FortiVoice keeps this extension in memory for the time period specified in DID callback hold time (see Phone System > Setting > Location, Emergency Setting). If the emergency operator calls back after the DID callback hold time has expired, FortiVoice uses the inbound DID mapping to route the call.
7. Optionally, enter a Description for this profile.
8. Expand and update the Setting section. FortiVoice uses details in this section to send alerts and notifications outside of the PSAP.
   1. Do Nothing: If you do not want FortiVoice to send an alert email when an emergency call is made, select this option.
   2. Send an alert email: If you want FortiVoice to send an alert email when an emergency call is made, select this option and enter one or more Emergency contact emails. To add more addresses, click +.

      

   3. Enter an Emergency barge number. This is the extension number of an authorized user. When an ongoing emergency call is in progress, the phone of the authorized user also rings. This user can listen to the call and talk, if necessary.
   4. If you have previously created a message group, then select it in Emergency message group number. When extension users of this emergency zone profile dial this number to make an emergency call, FortiVoice will notify all users in the group. For details about the message group creation, see Creating a message group.

9. In Contact Information, enter the contact details to associate with this profile. Make sure to use the same physical address that you have shared with your carrier. FortiVoice includes this contact information in email alerts. However, FortiVoice does not send this contact information to the PSAP or the carrier.

10. When you enable Dynamic Network Match, you allow FortiVoice to identify where the phone of the emergency caller is on the network. When a phone user calls an emergency number, FortiVoice checks where the calling phone is and assigns a matching emergency zone profile to the phone. This assignment is useful when phone users move their phones to different places on the network.

    When you enable Dynamic Network Match, make sure to complete the following requirements:

    • Fill in the Network location match settings. See a. to d. below.

    • Set the Emergency zone type as Dynamic in To assign an emergency zone profile to an extension.

    1. Network location match: Select either IP mask or IP range.
    2. IP/Netmask: If you selected IP mask as the Network location match, enter the IP address and netmask.
    3. Start IP: If you selected IP range as the Network location match, enter the start IP address.
    4. End IP: If you selected IP range as the Network location match, enter the end IP address.
11. Click Create.

To assign an emergency zone profile to an extension

1. Go to Extension > Extension > IP Extension.
2. Double-click the extension that you want to edit.
3. Under Device Setting, make the following choices:

   1. If you enabled Dynamic Network Match in the Emergency Zone Profile, then select Dynamic as the Emergency zone type.

   2. Select the Emergency zone.

      

4. Click OK.

To assign an emergency zone profile to multiple extensions

For details about performing a batch edit to assign an emergency zone profile to multiple extensions, see Editing extension main device settings.