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Table of Contents

Resolved issues

The following issues have been fixed in the FortiVoice 6.4.5 release. For inquiries about a particular bug, contact Fortinet Customer Service and Support.

Bug ID

Description

663107 T38 faxing is sometimes blocked by the firewall rules.
678934 The Type of number option at PRI settings is required to allow Caller ID to be relayed by Shaw communications.

691303

The upload process of sound files (WAVE format) limits the PCM to 8000 Hz.

737539 The secondary account still shows and rings the primary extension even if the secondary account has been removed from the primary extension.
740690 After a system upgrade, duplicate extension entries show under Monitor > Extension & Device.

749498

After upgrading FortiVoice from 5.3.x to 6.x, there is a high CPU usage due to transcoding.

754227 The function to delete recorded calls from Monitor > Storage is not working.
755599 When accessing the wake-up event page from the Room Status widget in the operator console, guest extensions are not showing in the Available list.
758026 FortiVoice sends Invite to the wrong port on softclient.
758409 After changing the Default Voicemail PIN in Phone System > Setting > Option, the Voicemail PIN expiration (Default Only option) is not working.
758523 CDR and VOICED databases have garbled characters.
761319 Virtual numbers appear in the directory after being disabled under Phone system > Setting > Miscellaneous.
762462 Auto Refresh in the Active Call widget does not work properly.
763353 Adding multiple numbers to a trunk at once causes duplicate entry warnings.
764505 Imported contacts using the LDAP connector synchronization show in Phone System > Contacts > Directory > Business Contact instead of in LDAP Contact only.

765168

LDAP entries do not appear in the FortiVoice user portal contacts.

765556 On an LSG device, FortiVoice fails to save the selected extension in an inbound call routing rule.
765788 A call on hold cannot be picked up on another phone by pressing the line appearance key.
766619

Using the user portal Reminder option to create wake-up calls, selected extensions are showing the display name multiple times.

767102

The icon in the Registration/Connection column of Monitor > Phone System > Trunk is incorrect in some conditions.

767203 Call Center statistics do not match the reports of outgoing calls.
767210

After clearing the Search bar in the user portal Reminder option, extensions do not show under the Available section.

767214

Need to allow longer timeout period between two dialed digits on the GS16 gateway.

768315 When a FON-570 extension receives an attended transfer call, the original caller ID does not show.
768451 The DTMF mode is not updated in the phone configuration file.
768795 The user portal has voicemail forwarding issues.

768805

The emergency zone reporting is using the emergency zone action from the callee instead of the caller.

768992 Recorded files cannot be deleted under Monitor > Storage > Recorded Call.
769615 If the authentication type is LDAP, unable to access the voicemail from the FON-380 phone.
769802 The device value is '0' in the phone configuration file.
770028 The External Caller ID does not work with PRI GT01 Gateway.
770714 Calls cannot be parked on FON-x70 phones.
770949 Calls parked from the Operator Console do not return after a timeout.
771080 Disabled ring groups keep showing in the directory.
771108 The buffer overflow in the TFTP client function of the CLI causes a vulnerability.
771171 The FON-675 message waiting indicator (MWI) box is empty.
771205 After importing an extension CSV file, the Programmable Key settings for those extensions are set to default.
773343 Upgrade the FortiVoice SIP stack.
773393 Call center report is missing data in Direct out columns.
773624 Office peer and SIP trunk inbound calls fail with SIP on TCP.
773767 In the Call Center, the Auto-Pause after agent login queue feature does not work.

774272

The Monitor > Phone System > Active Call page is not showing which trunk the call is on.

774795 On FortiVoice 6.4.4, incoming calls fail with the TLS trunk.
774839 SIP Profile codecs are not translated in multiple select entries.
774844 Desk phones added to the FortiFone softclient (in Monitor > Extension & Device > Soft FortiFone) show as mobile devices.
775253 Mobile softclient calls fail with secure RTP enabled.
776094 For FON-380 and FON-480 phones, if only 1 page is specified for programmable keys, the number of programmable keys available should be 8 and 10 respectively.
776315

A FortiVoice stack-based buffer overflow vulnerability is in the CLI [FG-IR-21-132].

776378

Randomly getting a 503 error while making outbound calls from the FortiFone desktop softclient.

776757

If there is a TCP/TLS broken pipe issue, the FON-x80 phone does not re-register with the FortiVoice phone system.

777178 The phone system database is keeping the original TLS contact info of the phone.
777552 The Certificate Service Change Confirmation popup takes very long to load or does not load.
777801 The voiced command on the secondary unit is running when the HA Effective Operating Mode is on Out of Sync.
778516 Make diversion header configurable in a twinned call.
778986 A FortiVoice Gateway extension can be deleted by pressing the Delete key on a keyboard.
778994 The configuration of a SIP phone results in bad command after backing up and restoring the PBX configuration file.
779526 The Callback mode Virtual Placeholder of a call queue is not working.
779606 The FON-575 phone fails to call the SIP trunk on an LSG device with direct contact enabled.
780317 The Default Certificate service column shows numbers instead of protocols.

782459

The phone configuration file for FON-x80 phones is missing a digit map timer setting.

783164 The List in directory option of User Privilege does not work.
784060 Calls are disconnected under certain call flows.
786680 An empty trunk in eFax external numbers is causing fast busy on incoming trunks.
787049 Dialing extensions from the Busy Lamp Field (BLF) key sometimes gets an error message.
787257 HA failover and extension registration have issues.
787691 Update the error message to tell FVE-20E and FVE-50E users that they cannot log in to FortiFone integrated with the Microsoft Teams app when the Unified Communications entitlement is missing.
788625 Admin Profiles with Auto Dialer and Voice Misc permissions cannot import CSV files into the auto dialer contact page.

790995

The FortiVoice Dashboard does not display expired entitlements.

791447 The CMDB server response is slow.
792356 A phone system using the interim build 420 drops all calls because of a voiced crash.
793315 On Gateways, after updating udptl-start or udptl-end settings, faxes are still sent using the old ports.
795259 Phones of a user group added to a call queue do not ring if the calling phone is not a member of the user group.
796250 When transferring a call to another queue for a callback call, the phone system drops the call.

797891

Monitor > Call History > CDR Detail is missing entries in the Call Flow section about picked up calls.

802180

Add personal fax and allow fallback option.

806543

When changing a VoIP trunk to use TCP, FortiVoice continues to use UDP.

806678 The PRI/R2 r2-max-dnis-digits has a default option set to 7 which is too short.

808132

An emergency call initiates a message group text that does not show all configured variables.

808871

In System > Advanced > SIP, the ICE support (with static mapping) settings do not take effect after applying changes.

810708

Turning on the Log & Report > SMDR > SMDR and Log & Report > CDR > Submit CDR cause the /var/spool to be full.

813814

FON-x80 extension appearance programmable keys stop working when the blf-subscribe-option is set to one-by-one.

813825

During an audio call, an extension user will not receive a text message sent to an emergency message group.

815729

When using the Phone System > Profile > Schedule to add a calendar event and enable the All day event option, the End time is off by one day.

817579

The Caller ID and Diversion header rules don't work when the extension is forwarded using normal call handling rules instead of an explicit extension forward.

821854

Users cannot configure the Business Group feature using the GUI or CLI on FVE-500E.

Resolved issues

The following issues have been fixed in the FortiVoice 6.4.5 release. For inquiries about a particular bug, contact Fortinet Customer Service and Support.

Bug ID

Description

663107 T38 faxing is sometimes blocked by the firewall rules.
678934 The Type of number option at PRI settings is required to allow Caller ID to be relayed by Shaw communications.

691303

The upload process of sound files (WAVE format) limits the PCM to 8000 Hz.

737539 The secondary account still shows and rings the primary extension even if the secondary account has been removed from the primary extension.
740690 After a system upgrade, duplicate extension entries show under Monitor > Extension & Device.

749498

After upgrading FortiVoice from 5.3.x to 6.x, there is a high CPU usage due to transcoding.

754227 The function to delete recorded calls from Monitor > Storage is not working.
755599 When accessing the wake-up event page from the Room Status widget in the operator console, guest extensions are not showing in the Available list.
758026 FortiVoice sends Invite to the wrong port on softclient.
758409 After changing the Default Voicemail PIN in Phone System > Setting > Option, the Voicemail PIN expiration (Default Only option) is not working.
758523 CDR and VOICED databases have garbled characters.
761319 Virtual numbers appear in the directory after being disabled under Phone system > Setting > Miscellaneous.
762462 Auto Refresh in the Active Call widget does not work properly.
763353 Adding multiple numbers to a trunk at once causes duplicate entry warnings.
764505 Imported contacts using the LDAP connector synchronization show in Phone System > Contacts > Directory > Business Contact instead of in LDAP Contact only.

765168

LDAP entries do not appear in the FortiVoice user portal contacts.

765556 On an LSG device, FortiVoice fails to save the selected extension in an inbound call routing rule.
765788 A call on hold cannot be picked up on another phone by pressing the line appearance key.
766619

Using the user portal Reminder option to create wake-up calls, selected extensions are showing the display name multiple times.

767102

The icon in the Registration/Connection column of Monitor > Phone System > Trunk is incorrect in some conditions.

767203 Call Center statistics do not match the reports of outgoing calls.
767210

After clearing the Search bar in the user portal Reminder option, extensions do not show under the Available section.

767214

Need to allow longer timeout period between two dialed digits on the GS16 gateway.

768315 When a FON-570 extension receives an attended transfer call, the original caller ID does not show.
768451 The DTMF mode is not updated in the phone configuration file.
768795 The user portal has voicemail forwarding issues.

768805

The emergency zone reporting is using the emergency zone action from the callee instead of the caller.

768992 Recorded files cannot be deleted under Monitor > Storage > Recorded Call.
769615 If the authentication type is LDAP, unable to access the voicemail from the FON-380 phone.
769802 The device value is '0' in the phone configuration file.
770028 The External Caller ID does not work with PRI GT01 Gateway.
770714 Calls cannot be parked on FON-x70 phones.
770949 Calls parked from the Operator Console do not return after a timeout.
771080 Disabled ring groups keep showing in the directory.
771108 The buffer overflow in the TFTP client function of the CLI causes a vulnerability.
771171 The FON-675 message waiting indicator (MWI) box is empty.
771205 After importing an extension CSV file, the Programmable Key settings for those extensions are set to default.
773343 Upgrade the FortiVoice SIP stack.
773393 Call center report is missing data in Direct out columns.
773624 Office peer and SIP trunk inbound calls fail with SIP on TCP.
773767 In the Call Center, the Auto-Pause after agent login queue feature does not work.

774272

The Monitor > Phone System > Active Call page is not showing which trunk the call is on.

774795 On FortiVoice 6.4.4, incoming calls fail with the TLS trunk.
774839 SIP Profile codecs are not translated in multiple select entries.
774844 Desk phones added to the FortiFone softclient (in Monitor > Extension & Device > Soft FortiFone) show as mobile devices.
775253 Mobile softclient calls fail with secure RTP enabled.
776094 For FON-380 and FON-480 phones, if only 1 page is specified for programmable keys, the number of programmable keys available should be 8 and 10 respectively.
776315

A FortiVoice stack-based buffer overflow vulnerability is in the CLI [FG-IR-21-132].

776378

Randomly getting a 503 error while making outbound calls from the FortiFone desktop softclient.

776757

If there is a TCP/TLS broken pipe issue, the FON-x80 phone does not re-register with the FortiVoice phone system.

777178 The phone system database is keeping the original TLS contact info of the phone.
777552 The Certificate Service Change Confirmation popup takes very long to load or does not load.
777801 The voiced command on the secondary unit is running when the HA Effective Operating Mode is on Out of Sync.
778516 Make diversion header configurable in a twinned call.
778986 A FortiVoice Gateway extension can be deleted by pressing the Delete key on a keyboard.
778994 The configuration of a SIP phone results in bad command after backing up and restoring the PBX configuration file.
779526 The Callback mode Virtual Placeholder of a call queue is not working.
779606 The FON-575 phone fails to call the SIP trunk on an LSG device with direct contact enabled.
780317 The Default Certificate service column shows numbers instead of protocols.

782459

The phone configuration file for FON-x80 phones is missing a digit map timer setting.

783164 The List in directory option of User Privilege does not work.
784060 Calls are disconnected under certain call flows.
786680 An empty trunk in eFax external numbers is causing fast busy on incoming trunks.
787049 Dialing extensions from the Busy Lamp Field (BLF) key sometimes gets an error message.
787257 HA failover and extension registration have issues.
787691 Update the error message to tell FVE-20E and FVE-50E users that they cannot log in to FortiFone integrated with the Microsoft Teams app when the Unified Communications entitlement is missing.
788625 Admin Profiles with Auto Dialer and Voice Misc permissions cannot import CSV files into the auto dialer contact page.

790995

The FortiVoice Dashboard does not display expired entitlements.

791447 The CMDB server response is slow.
792356 A phone system using the interim build 420 drops all calls because of a voiced crash.
793315 On Gateways, after updating udptl-start or udptl-end settings, faxes are still sent using the old ports.
795259 Phones of a user group added to a call queue do not ring if the calling phone is not a member of the user group.
796250 When transferring a call to another queue for a callback call, the phone system drops the call.

797891

Monitor > Call History > CDR Detail is missing entries in the Call Flow section about picked up calls.

802180

Add personal fax and allow fallback option.

806543

When changing a VoIP trunk to use TCP, FortiVoice continues to use UDP.

806678 The PRI/R2 r2-max-dnis-digits has a default option set to 7 which is too short.

808132

An emergency call initiates a message group text that does not show all configured variables.

808871

In System > Advanced > SIP, the ICE support (with static mapping) settings do not take effect after applying changes.

810708

Turning on the Log & Report > SMDR > SMDR and Log & Report > CDR > Submit CDR cause the /var/spool to be full.

813814

FON-x80 extension appearance programmable keys stop working when the blf-subscribe-option is set to one-by-one.

813825

During an audio call, an extension user will not receive a text message sent to an emergency message group.

815729

When using the Phone System > Profile > Schedule to add a calendar event and enable the All day event option, the End time is off by one day.

817579

The Caller ID and Diversion header rules don't work when the extension is forwarded using normal call handling rules instead of an explicit extension forward.

821854

Users cannot configure the Business Group feature using the GUI or CLI on FVE-500E.