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Upgrading the FortiVoice LSG firmware

Use this procedure to upgrade the FortiVoice LSG firmware.

Procedure steps
  1. Identify the firmware version that is running on the FortiVoice LSG unit:
    1. In the FortiVoice LSG web-based manager, go to Dashboard and the Status tab.
    2. In the System Information widget, review the Firmware version row.
    3. Take note of the firmware version and build number.
  2. Identify the latest software release that is available for the FortiVoice LSG firmware:
    1. Go to the Fortinet Support website.
    2. Log in to your existing account or register for an account.
    3. Select Support > Firmware Download.
    4. In Select Product, select FortiVoiceEnterprise.
    5. On the Release Notes tab, review the list to identify the latest 6.4 firmware build.
    6. Compare the build number with the firmware version that is running on the FortiVoice LSG unit.
    7. If the firmware version running on the FortiVoice LSG unit matches the one on the Fortinet Support website, then you do not need to perform an upgrade. You have completed this procedure. Go to Configuring the deployment mode.
    8. If the firmware version running on the FortiVoice LSG unit is an earlier build, then you need to prepare for an upgrade:
      1. Review the FortiVoice Enterprise 6.4.5 Release Notes. This document includes the most current upgrade information such as supported upgrade paths and may contain details that were unavailable at the time this procedure was created.
      2. In the Download tab, navigate through the v6.00 directories to locate the firmware image file. For example, FVE_200F-v64-build0394-FORTINET.out.
      3. To download the firmware image file to your management computer, go to the end of the row and click HTTPS.
      4. Save the file on your management computer and take note of the location where you save the file.
  3. Backup the configuration file:
    1. In the FortiVoice LSG web-based manager, go to Dashboard and the Status tab.
    2. In the System Information widget, go to the System configuration row.
    3. Click Backup.
    4. Save the file on your management computer and take note of the location where you save the file.
  4. Upgrade the firmware:
    1. In the FortiVoice LSG web-based manager, go to Dashboard and the Status tab.
    2. In the System Information widget, go to the Firmware version row.
    3. Click Update.
    4. Locate the firmware file and then upload that file.

      Your web browser uploads the firmware file to the FortiVoice LSG unit.

    5. To confirm the upgrade, click Yes.

      The FortiVoice LSG unit installs the firmware and restarts.

    6. To make sure that the FortiVoice LSG web-based manager reloads correctly and displays all changes, clear the cache of your web browser and restart it.
  5. Verify that the firmware is successfully installed:
    1. In the FortiVoice LSG web-based manager, go to Dashboard and the Status tab.
    2. In the System Information widget, go to the Firmware version row.
    3. Make sure that the firmware version is the one that you upgraded to.

    You have completed this procedure.

  6. Go to Configuring the deployment mode.

Upgrading the FortiVoice LSG firmware

Use this procedure to upgrade the FortiVoice LSG firmware.

Procedure steps
  1. Identify the firmware version that is running on the FortiVoice LSG unit:
    1. In the FortiVoice LSG web-based manager, go to Dashboard and the Status tab.
    2. In the System Information widget, review the Firmware version row.
    3. Take note of the firmware version and build number.
  2. Identify the latest software release that is available for the FortiVoice LSG firmware:
    1. Go to the Fortinet Support website.
    2. Log in to your existing account or register for an account.
    3. Select Support > Firmware Download.
    4. In Select Product, select FortiVoiceEnterprise.
    5. On the Release Notes tab, review the list to identify the latest 6.4 firmware build.
    6. Compare the build number with the firmware version that is running on the FortiVoice LSG unit.
    7. If the firmware version running on the FortiVoice LSG unit matches the one on the Fortinet Support website, then you do not need to perform an upgrade. You have completed this procedure. Go to Configuring the deployment mode.
    8. If the firmware version running on the FortiVoice LSG unit is an earlier build, then you need to prepare for an upgrade:
      1. Review the FortiVoice Enterprise 6.4.5 Release Notes. This document includes the most current upgrade information such as supported upgrade paths and may contain details that were unavailable at the time this procedure was created.
      2. In the Download tab, navigate through the v6.00 directories to locate the firmware image file. For example, FVE_200F-v64-build0394-FORTINET.out.
      3. To download the firmware image file to your management computer, go to the end of the row and click HTTPS.
      4. Save the file on your management computer and take note of the location where you save the file.
  3. Backup the configuration file:
    1. In the FortiVoice LSG web-based manager, go to Dashboard and the Status tab.
    2. In the System Information widget, go to the System configuration row.
    3. Click Backup.
    4. Save the file on your management computer and take note of the location where you save the file.
  4. Upgrade the firmware:
    1. In the FortiVoice LSG web-based manager, go to Dashboard and the Status tab.
    2. In the System Information widget, go to the Firmware version row.
    3. Click Update.
    4. Locate the firmware file and then upload that file.

      Your web browser uploads the firmware file to the FortiVoice LSG unit.

    5. To confirm the upgrade, click Yes.

      The FortiVoice LSG unit installs the firmware and restarts.

    6. To make sure that the FortiVoice LSG web-based manager reloads correctly and displays all changes, clear the cache of your web browser and restart it.
  5. Verify that the firmware is successfully installed:
    1. In the FortiVoice LSG web-based manager, go to Dashboard and the Status tab.
    2. In the System Information widget, go to the Firmware version row.
    3. Make sure that the firmware version is the one that you upgraded to.

    You have completed this procedure.

  6. Go to Configuring the deployment mode.