Version:

Version:

Version:

Version:

Version:


Table of Contents

FortiVoice Cookbook

Configuring key actions

Configure the auto attendant keys for callers to use when navigating through the auto attendant hierarchy.

  1. In Call Feature > Auto Attendant > Auto Attendant, go to Dial Pad Key Action, click New.


  2. Map keys with the appropriate Language and Action, and any additional settings according to the action selected.
  3. Click Create.
  4. In the following example, the Dial Pad Key Action section shows number 2 key assigned to the technical support call queue.

    Additional advanced settings can be optionally configured in Configuring advanced settings (optional) .

Configuring key actions

Configure the auto attendant keys for callers to use when navigating through the auto attendant hierarchy.

  1. In Call Feature > Auto Attendant > Auto Attendant, go to Dial Pad Key Action, click New.


  2. Map keys with the appropriate Language and Action, and any additional settings according to the action selected.
  3. Click Create.
  4. In the following example, the Dial Pad Key Action section shows number 2 key assigned to the technical support call queue.

    Additional advanced settings can be optionally configured in Configuring advanced settings (optional) .