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Table of Contents

FortiVoice User Portal Guide

Managing active calls

When an active call appears in the Active Call widget, you can select the call and click one of the following icons: 

  • Pick up the call
  • Hang up the call
  • Transfer the call by dragging and dropping it to an extension (or the voicemail of an extension) in Idle, In Use, Busy, Ringing, or On Hold status in the Directory widget.
  • Park the call
  • Hold the call

In the Active Call widget, you can filter the calls by category, direction, and status. The Call filter has the following options:

  • All: Displays all phone calls.
  • Short: Displays ringing calls and calls to and from the operator extension.
  • Mine: Displays calls to and from the operator extension.

Managing active calls

When an active call appears in the Active Call widget, you can select the call and click one of the following icons: 

  • Pick up the call
  • Hang up the call
  • Transfer the call by dragging and dropping it to an extension (or the voicemail of an extension) in Idle, In Use, Busy, Ringing, or On Hold status in the Directory widget.
  • Park the call
  • Hold the call

In the Active Call widget, you can filter the calls by category, direction, and status. The Call filter has the following options:

  • All: Displays all phone calls.
  • Short: Displays ringing calls and calls to and from the operator extension.
  • Mine: Displays calls to and from the operator extension.