Call history

The Call History menu displays all incoming and outgoing calls made to and from your extension. Your phone call records include the following details:

• Caller and receiver
  • The FortiVoice system administrator can enable the Match personal contact option. This option can affect the content in the From (Name) column of the Call History. With this option enabled, you can observe the following behavior: When an extension receives a phone call from a caller that already exists in the Personal Contact list, the Call History list will show the same ID (or caller ID) as the one used in the Personal Contact list.
• Time of the call
• Call duration
• Call status or disposition
• Call direction
• Call type

This section includes the following topics:

• Calling a person
• Viewing call details
• Searching call records
• Filtering call records
• Downloading call records
• Adding a personal contact
• Blocking a phone number