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Table of Contents

FortiVoice User Portal Guide

Introduction

As a user of a phone extension on the FortiVoice phone system, the FortiVoice user portal is a web-based platform that allows you to perform the following tasks:

  • Check your call history for received, placed, or missed calls.
  • Check your voicemail including playing, deleting, forwarding, or saving voicemails.
  • Manage your business and personal contacts, and view the business and corporate phone directories.
  • Manage how the phone system handles your phone calls.
  • Check your recorded calls including playing, deleting, or saving the voicemails.
  • Receive and send faxes.
  • Set up reminder events and invite guests.
  • Add user conference call events in your calendar and invite attendees by email.
  • View device details of desk phones and soft phones, and set up programmable keys.
  • Configure your extension according to your preferences.
  • Use the operator console to process organization calls.
  • Use the call center console to process call queues.
Note

Available functions may vary depending on the privileges assigned to your phone extension by your FortiVoice system administrator.

Introduction

As a user of a phone extension on the FortiVoice phone system, the FortiVoice user portal is a web-based platform that allows you to perform the following tasks:

  • Check your call history for received, placed, or missed calls.
  • Check your voicemail including playing, deleting, forwarding, or saving voicemails.
  • Manage your business and personal contacts, and view the business and corporate phone directories.
  • Manage how the phone system handles your phone calls.
  • Check your recorded calls including playing, deleting, or saving the voicemails.
  • Receive and send faxes.
  • Set up reminder events and invite guests.
  • Add user conference call events in your calendar and invite attendees by email.
  • View device details of desk phones and soft phones, and set up programmable keys.
  • Configure your extension according to your preferences.
  • Use the operator console to process organization calls.
  • Use the call center console to process call queues.
Note

Available functions may vary depending on the privileges assigned to your phone extension by your FortiVoice system administrator.