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Table of Contents

FortiVoice User Portal Guide

Managing the hotel room status

The FortiVoice phone system can interoperate with your property management system (PMS).

Note

Prior to accessing the Room Status widget, make sure that the FortiVoice system administrator performs the following tasks on the FortiVoice phone system:

  • Load the hotel management license.
  • Configure the hotel management settings to allow the FortiVoice phone system to interoperate with your PMS. For details, see the Working with Property Management System section in the FortiVoice Phone System Administration Guide.
  • Set the user privilege of your extension (Phone System > Profile > User Privilege) with the Operator Role - Hotel room active.

This section includes the following topics:

Showing the Room Status widget

If the Room Status widget is not visible, then perform this procedure to show this widget:

  1. Click Setting.

  2. Go to Add Content > Room Status.

Checking the PMS connection

Check the connection of the PMS to the FortiVoice phone system.

The dot colors and descriptions are:

  • Green - Indicates that the PMS is connected to the FortiVoice phone system.
  • Red - Indicates that the PMS is not connected to the FortiVoice phone system.

Editing room settings

Perform this procedure to edit the following room settings:

  • Check-in status
  • VIP setting
  • Room condition
  1. In the Room Status widget, go to the row of the room that you want to edit.
  2. In the first column, select the check box.
  3. Click Edit.
  4. Edit the settings, as required.
  5. To save the changes, click OK.

Setting up a wake-up call

  1. In the Room Status widget, go to the row for the room that wants a wake-up call.
  2. In the Wake Up column, click wake up .
  3. In the calendar, click the date for the wake-up call.
  4. Click New.
  5. Edit the fields, as required.
  6. Click Create.

Editing a wake-up call

  1. In the Room Status widget, go to the row for the room that wants a wake-up call.
  2. In the Wake Up column, click wake up .
  3. In the Agenda list, locate and expand the date, and then click on the wake-up entry.
  4. Edit the fields, as required.
  5. To save the changes, click OK.

Managing the hotel room status

The FortiVoice phone system can interoperate with your property management system (PMS).

Note

Prior to accessing the Room Status widget, make sure that the FortiVoice system administrator performs the following tasks on the FortiVoice phone system:

  • Load the hotel management license.
  • Configure the hotel management settings to allow the FortiVoice phone system to interoperate with your PMS. For details, see the Working with Property Management System section in the FortiVoice Phone System Administration Guide.
  • Set the user privilege of your extension (Phone System > Profile > User Privilege) with the Operator Role - Hotel room active.

This section includes the following topics:

Showing the Room Status widget

If the Room Status widget is not visible, then perform this procedure to show this widget:

  1. Click Setting.

  2. Go to Add Content > Room Status.

Checking the PMS connection

Check the connection of the PMS to the FortiVoice phone system.

The dot colors and descriptions are:

  • Green - Indicates that the PMS is connected to the FortiVoice phone system.
  • Red - Indicates that the PMS is not connected to the FortiVoice phone system.

Editing room settings

Perform this procedure to edit the following room settings:

  • Check-in status
  • VIP setting
  • Room condition
  1. In the Room Status widget, go to the row of the room that you want to edit.
  2. In the first column, select the check box.
  3. Click Edit.
  4. Edit the settings, as required.
  5. To save the changes, click OK.

Setting up a wake-up call

  1. In the Room Status widget, go to the row for the room that wants a wake-up call.
  2. In the Wake Up column, click wake up .
  3. In the calendar, click the date for the wake-up call.
  4. Click New.
  5. Edit the fields, as required.
  6. Click Create.

Editing a wake-up call

  1. In the Room Status widget, go to the row for the room that wants a wake-up call.
  2. In the Wake Up column, click wake up .
  3. In the Agenda list, locate and expand the date, and then click on the wake-up entry.
  4. Edit the fields, as required.
  5. To save the changes, click OK.