Fortinet Document Library

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Table of Contents

FortiVoice User Portal Guide

Navigating the FortiVoice user portal

To help you navigate the FortiVoice user portal, this section includes the following topics:

Main page

No.

Description

1

The main menu gives you quick access to widgets.

To open a widget, click on the icon.

Note: To see the Conference widget, the FortiVoice system administrator must update the FortiVoice phone system to give you the privilege to organize conference calls.

2

To access the operator console. For more details, see the Operator console.

3

To access the monitor view. For more details, see the Monitor view.

4

To access the call center console. For more details, see the Call center console.

5

To access the FortiVoice user portal documentation in HTML and PDF formats.

6

The display name associated with your extension.

7

Your extension number.

8

Your extension status such as:

  • DND (do not disturb)
  • In use
  • Not in use
  • Ringing

9

To refresh the extension status.

10

To log out of the FortiVoice user portal, click the down arrow and click Log Out.

Widget page example

No.

Description

1

To return directly to the main page, click the Fortinet icon.

2

To select another widget without going to the main page, click the down arrow and select the widget.

3

To access the search function.

Navigating the FortiVoice user portal

To help you navigate the FortiVoice user portal, this section includes the following topics:

Main page

No.

Description

1

The main menu gives you quick access to widgets.

To open a widget, click on the icon.

Note: To see the Conference widget, the FortiVoice system administrator must update the FortiVoice phone system to give you the privilege to organize conference calls.

2

To access the operator console. For more details, see the Operator console.

3

To access the monitor view. For more details, see the Monitor view.

4

To access the call center console. For more details, see the Call center console.

5

To access the FortiVoice user portal documentation in HTML and PDF formats.

6

The display name associated with your extension.

7

Your extension number.

8

Your extension status such as:

  • DND (do not disturb)
  • In use
  • Not in use
  • Ringing

9

To refresh the extension status.

10

To log out of the FortiVoice user portal, click the down arrow and click Log Out.

Widget page example

No.

Description

1

To return directly to the main page, click the Fortinet icon.

2

To select another widget without going to the main page, click the down arrow and select the widget.

3

To access the search function.