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Table of Contents

Resolved issues

The resolved issues listed below do not list every bug that has been corrected with this release. For inquires about a particular bug, contact Fortinet Customer Service & Support.

Bug ID

Description

741412 Request-URI does not use Registrar (Host/IP) specified in SIP trunk registration settings.
757453 Potential integer overflow in DHCPD daemon leads to the denial of service.
760192 FortiVoice Cloud PBX deployment fails due to the loss of communication.
744317 Call waiting does not work with ring group.
752099 Calling from a desktop softclient phone to a ring group does not work.
722638 Custom import of extensions fails if a column is marked as none.
758826 A call is mis-marked as a "missed call" when a callee has a mobile softclient and answers with a physical phone.
757468 When upgrading FortiFone FON-480 to firmware 3.0.10, the phone programmable keys stop working and the LED is amber.
751094 Secondary SIP account does not work with TLS on SIP profile.
755727 SIP phones are missing in the backup configuration file.
743825 Callback is possible in a call queue even when the callback setting is disabled.
736499 Extensions in DND status still ring when calls come in from a call queue.
746098 SIP trunk is unavailable on an LSG device.
739993 The Cyrillic characters display incorrectly in Call Report.
758006 The value of service level interval is not changed after clicking OK.
756923 Call center agents do not receive calls by order of maximum idle time.
746306 The multicast group configuration is not pushed to the phone configuration.
731569 The DID-mapped ring group drops calls before ringing all extensions.
735438 The gateway modifies the caller ID for outgoing calls.
731978 New voice message keeps replacing the last voice message.
742936 CLI fails to display the analog port voltage on FortiVoice Gateway GS16.
743469 Selecting the IVR action in the virtual number call handling list is incorrect.
754262 SIP trunk may randomly not register if it has a glitch for a period of time.
753104 Call queues do not show the settings of administrator account extensions.
750183 In the user portal, under Extension Preference > Voicemail Options > Voicemail handling, when selecting Scheduled for Greeting, the table "move up/down" function fails.
749686 The transferred call is taken from another extension by pressing the extension appearance key.
737360 Unable to install FortiVoice on the AWS instance C5.
746598 The new AWS (Amazon Web Services) instance default password is not set to the instance ID and the pre-configured SSH key does not work.
731594 Batch edit error occurs on a factory defaulted FortiVoice unit.
745034 Dialing feature code *17 plays the wrong prompt.
752662 The reconfiguration of pickup groups causes SIP passwords with special characters to be corrupted and endpoints can no longer authenticate.
744235 The After value of extension direct call does not match the FortiFone FON-475 Delay limit.
750157 The LSG device ignores the subscription renewal packet.
741633 FortiFone Microsoft Teams web app fails to function due to incorrect file paths in the user portal.
750944 The HA synchronization between the primary and secondary units fails when the size of the CDR and the recorded folder are very big.
745821 When assigning an auxiliary phone to an existing extension, the Direct Call hotline time validation does not work.
746117 Call Center Agent Summary reports contain inconsistent data.
729311 A transferred call is not recorded.
738154 The Cleanqueue command used to clear emails stuck in queues is not available on firmware 6.4.x.
729974 Generated reports are inconsistent and some are missing.
729384 Extensions with DID mapping do not deliver the mapped display names when calling a PSTN number.
747291 Deleting a table entry takes a while to happen.
748066 The SIP subscription expiration time should be configurable.
745023 Audio prompts are not played when parking a call.
751400 Unable to call another extension with Extension Appearance keys if both extensions are part of a Pickup Group with the Pickup by Members privilege.
747429 When an extension dials another extension, the concurrent call limit uses the sending extension's limit when calculating the receiving extension's limit, and causes the call to go to the voicemail.
748873 Mobile phone numbers are blank under the To column in call history for outgoing calls.
743153 Unable to add new calendar entries to the Dynamic Admin Conferences.
743539 IVR and Survey target information should be available when they are set as action summary in some call handlings.
732690 A call is not recorded after following an extension's No Answer call handling rules.
737757 Callback function crashes frequently.
738248 Extension appearance does not work for user assigned keys on FON-480.
742057 A virtual number with the # sign is not dialed correctly by a desk phone.
735501 Pressing the Park appearance key while a call is parked merges the incoming calls.
729275 The active call filter does not apply to the calls placed after the filter is applied.

744675

The Internal/External and SIP Password sections are missing from the GUI when creating a new

extension from an unassigned device.

745032

Assigning a device to an extension allows changing the device type.

753595

If the SIP trunk Registration is disabled, the outbound call fails.

743798

A virtual number does not work if it is set to a single digit, such as 2,3,4...9.

746296

Unable to upgrade FVE-500F as an LSG from the central PBX.

741740

Incoming calls get crossed.

741934

After placing a call on park, the user dials another extension using a programmable key but gets the parked call instead of the dialed extension.

672707

FortiVoice memory leaks in some special cases.

748356

An on-hold call is stolen from another extension by pressing the extension appearance key.

747391

FortiVoice Cloud has memory leaks.

711770

FON-550i can only have 14 extensions assigned to the 22 available buttons before the phone stops working.

741754

Extension Connector misses Location and Language attributes.

743516

The system shows that the voicemail message content is insufficient and is being deleted.

745027

The extensions on an LSG branch location fail to register for a very long period of time when pushing a new configuration file to the LSG device.

749698

FortiVoice returns an empty string for JSON Web Token (JWT).

744926

The FVE-500F firmware image fails to upload.

734155 The PAI header is not the external caller number but the SIP trunk main number on a twinned call.

741047

FortiFone Microsoft Teams app sometimes fails to log into the FortiVoice account.

741446

FortiFone Microsoft Teams app is not synchronized with the FortiVoice User Portal.

737815

Disabling the MWI (Message Waiting Indicator) on an extension does not stop the blinking light until the

voicemail is deleted.

738196

A Display name change does not automatically update on the Call Center Console Agent.

741833

The URL for an external phone is incorrect when the external HTTPS port is different than 443.

739510

User-defined IVR does not work in the call back queue.

741037

Importing extensions with None as MAC addresses creates malformed SIP phones.

740040

Mismatched extensions never disappear from the FortiVoice UI.

738818

Selecting "No answer" call handling action for a ring group does not a offer a voicemail option for an analog extension.

739517

The change of custom option for an auxiliary device does not trigger the phone configuration update.

730632

Backup configuration misses settings in scheduled calendar profile.

738470

Hot-desking prompt says "Please enter your extension" instead of "Please enter your extension followed by the # sign".

736470

FortiVoice fails to verify the VM license and the GUI does not show the license.

739462

The License Allocation field allows users to enter negative numbers.

706247

FortiVoice does not generate the secondary account settings in the phone configuration file.

720694

Communication on LSG branch has issues when the interface is set to DHCP.

719368

FON-360i and 375 cannot get directory extensions from FVE-500F v6.0.8.

735099

When twinning is configured for an external number, calls only ring the external number, not the internal extension.

730804

The Amimond application crashes for call queue call transfers between extensions.

737566

LDAP connector has issues with special characters such as "@", "-", or ".".

736135

The default value of the Emergency Number for Malaysia is wrong.

736189

Denial of Service and security vulnerability need to be fixed.

731989

911 emergency number shows a red cross mark intermittently.

727723

When logging off hot-desking, an extension does not automatically return to its initial state.

712084

A fax extension (not an eFax number) is reported as the eFax type under Phone System > Review > Number.

730279

Various FortiVoice GUI buttons on Apple Safari are inconsistent with the other buttons in the GUI.

731304

FortiVoice must be rebooted to update the Maximum Concurrent Calls change on phones.

718259

The conference display name is not displayed on an extension.

730544

Inconsistent behaviors occur when accessing online help by pressing the F1 key.

624937

On FON-175 and 375, *18 does not work when pressing # instead of Dial.

732254

Uploading a wrong firmware file does not generate a proper error.

725952

Extension appearance is not removed from the programmable key profile after being deleted.

731221

Some PDF files are sent blank through eFax.

731996

Editing the emergency number yields false conflicting values.

711293

The administrator extension user conference ID takes over user conference ID when edited by the administrator.

758676

Phone profile notifications are sent out prior to acknowledging configuration update to phones.

760559

The Statistics History tab in the agent console of the user portal does not display properly.

761346

In the user portal, wake-up call "Reminder Event" should be "Wake Up Event".

747579

FortiFone FON-575 is unable to support 2 calls at once with call waiting enabled on firmware 2.2.13.

746672

The Message Group audio message is still sent out with the Audio option disabled.

752525

The error message is not descriptive when creating a message group without a name.

755030

The “Import” and “Analysis” functions in report do not work properly.

751789

Some CLI entries allow using duplicate numbers.

758001

Under Phone System > Review, there is no partial match for Message Group entries.

755561

Apache server needs precaution upgrade (CVE-2021-33193, 34798, 36160, and 40438, CVE-2020-13938, and CVE-2019-17567).

750509

FortiFone FON-175 Portuguese and Polish menus are mixed up.

757980

The background images button and text on some phone profiles are not aligned properly.

758996

Remember Me functionality does not work in either the 6.0 or the 6.4 user portal.

759741

The override schedule information is not displayed in the dashboard widget.

754622

Change User Portal Password Initialization to User Portal Invite.

756605

Russian XML files are missing strings.

760105

A call fails when calling an extension by pressing the extension appearance key.

759712

Opening or selecting a recurring event fails in a scheduled calendar.

760915

When an IP extension or a virtual number is disabled, it is no longer listed in Phone System > Review > Number or in dial plan members.

761021

Creating or editing a call handling rule generates an error when using Set Call Queue Priority.

760680

Update the Notification Options format in the user portal.

760917

A call event error appears when making a wake-up call through the Operator Console.

760919

A wrong message is delivered to the extension when making a wake-up call through the Operator Console.

763734

Emergency Zone settings are lost during an upgrade.

741627

The extension SIP device location is unset when importing an extension from an LDAP connector.

745759

Incremental and full LDAP synchronization backups reset the timezone.

758855

The FortiFone firmware page displays FortiFone-480_480 as the category name.

760911

The Call Classification option is present on a system without the Call Center license.

763374

In a message group, FortiFone FON-475 cannot display the pushed message while playing an audio message with the text and audio options enabled.

741934

After parking a call, pressing an extension key picks up the parked call instead of calling the extension.

763235

In the Emergency Zone profile, the error displayed for entering too many characters is not user friendly.

763678

Partial calendar or standard schedule spanning multiple days does not have the desired outcome.

729967

Issues on managing extensions and usability exist in Call Center agent reports.

764080

New Emergency Zones are not being observed when applied to extensions.

764925

The LDAP Synchronization Import Failure error message needs to be more descriptive.

753595

An outbound call fails if the SIP trunk registration is disabled.

764625

A database exception needs to be resolved.

764516

The LDAP user ID is missing when synchronizing an extension with the LDAP server.

765565

On FON-20E, the analog extensions members in a Ring Group do not ring.

764508

The Timezone field of an LDAP extension connector is blank when upgrading to v6.4.4.

765590

"Notify message waiting light to" field name is confusing and needs to be changed.

765787

After clicking OK on a cloning error, the refresh button is grayed out for the Phone and Programmable keys profiles.

759272

When the secondary account is set to None on a FON-570 extension, the extension does not unregister the secondary account until the registration expires.

730019

Do not show disabled extensions/agents in the View Supported Query list of Call Center .

766204

"maintainer" and "admin_sso" should not appear in the Security Audit email.

760683

System call recording fails.

762098

Special characters are delivered to FON-x80 as text messages.

761999

The user portal schedule calendar cannot be viewed in the call handling schedule of calendar type.

764846

When configuring call handling in the user portal, choosing an action results in a choice of "Go voicemail" which should be "Go to Voicemail".

761356

In the user portal operator console, when making a wake-up call using the room status widget, the active call stays up indefinitely.

766513

The FortiVoice Gateway SIP tab is blank.

764967

The newly retrieved LDAP extensions on FortiVoice Cloud fail to increment the FortiFone Softclient license.

764806

There is no clone button for Schedule Profile but when you right-click a schedule, two clone options appear.

Resolved issues

The resolved issues listed below do not list every bug that has been corrected with this release. For inquires about a particular bug, contact Fortinet Customer Service & Support.

Bug ID

Description

741412 Request-URI does not use Registrar (Host/IP) specified in SIP trunk registration settings.
757453 Potential integer overflow in DHCPD daemon leads to the denial of service.
760192 FortiVoice Cloud PBX deployment fails due to the loss of communication.
744317 Call waiting does not work with ring group.
752099 Calling from a desktop softclient phone to a ring group does not work.
722638 Custom import of extensions fails if a column is marked as none.
758826 A call is mis-marked as a "missed call" when a callee has a mobile softclient and answers with a physical phone.
757468 When upgrading FortiFone FON-480 to firmware 3.0.10, the phone programmable keys stop working and the LED is amber.
751094 Secondary SIP account does not work with TLS on SIP profile.
755727 SIP phones are missing in the backup configuration file.
743825 Callback is possible in a call queue even when the callback setting is disabled.
736499 Extensions in DND status still ring when calls come in from a call queue.
746098 SIP trunk is unavailable on an LSG device.
739993 The Cyrillic characters display incorrectly in Call Report.
758006 The value of service level interval is not changed after clicking OK.
756923 Call center agents do not receive calls by order of maximum idle time.
746306 The multicast group configuration is not pushed to the phone configuration.
731569 The DID-mapped ring group drops calls before ringing all extensions.
735438 The gateway modifies the caller ID for outgoing calls.
731978 New voice message keeps replacing the last voice message.
742936 CLI fails to display the analog port voltage on FortiVoice Gateway GS16.
743469 Selecting the IVR action in the virtual number call handling list is incorrect.
754262 SIP trunk may randomly not register if it has a glitch for a period of time.
753104 Call queues do not show the settings of administrator account extensions.
750183 In the user portal, under Extension Preference > Voicemail Options > Voicemail handling, when selecting Scheduled for Greeting, the table "move up/down" function fails.
749686 The transferred call is taken from another extension by pressing the extension appearance key.
737360 Unable to install FortiVoice on the AWS instance C5.
746598 The new AWS (Amazon Web Services) instance default password is not set to the instance ID and the pre-configured SSH key does not work.
731594 Batch edit error occurs on a factory defaulted FortiVoice unit.
745034 Dialing feature code *17 plays the wrong prompt.
752662 The reconfiguration of pickup groups causes SIP passwords with special characters to be corrupted and endpoints can no longer authenticate.
744235 The After value of extension direct call does not match the FortiFone FON-475 Delay limit.
750157 The LSG device ignores the subscription renewal packet.
741633 FortiFone Microsoft Teams web app fails to function due to incorrect file paths in the user portal.
750944 The HA synchronization between the primary and secondary units fails when the size of the CDR and the recorded folder are very big.
745821 When assigning an auxiliary phone to an existing extension, the Direct Call hotline time validation does not work.
746117 Call Center Agent Summary reports contain inconsistent data.
729311 A transferred call is not recorded.
738154 The Cleanqueue command used to clear emails stuck in queues is not available on firmware 6.4.x.
729974 Generated reports are inconsistent and some are missing.
729384 Extensions with DID mapping do not deliver the mapped display names when calling a PSTN number.
747291 Deleting a table entry takes a while to happen.
748066 The SIP subscription expiration time should be configurable.
745023 Audio prompts are not played when parking a call.
751400 Unable to call another extension with Extension Appearance keys if both extensions are part of a Pickup Group with the Pickup by Members privilege.
747429 When an extension dials another extension, the concurrent call limit uses the sending extension's limit when calculating the receiving extension's limit, and causes the call to go to the voicemail.
748873 Mobile phone numbers are blank under the To column in call history for outgoing calls.
743153 Unable to add new calendar entries to the Dynamic Admin Conferences.
743539 IVR and Survey target information should be available when they are set as action summary in some call handlings.
732690 A call is not recorded after following an extension's No Answer call handling rules.
737757 Callback function crashes frequently.
738248 Extension appearance does not work for user assigned keys on FON-480.
742057 A virtual number with the # sign is not dialed correctly by a desk phone.
735501 Pressing the Park appearance key while a call is parked merges the incoming calls.
729275 The active call filter does not apply to the calls placed after the filter is applied.

744675

The Internal/External and SIP Password sections are missing from the GUI when creating a new

extension from an unassigned device.

745032

Assigning a device to an extension allows changing the device type.

753595

If the SIP trunk Registration is disabled, the outbound call fails.

743798

A virtual number does not work if it is set to a single digit, such as 2,3,4...9.

746296

Unable to upgrade FVE-500F as an LSG from the central PBX.

741740

Incoming calls get crossed.

741934

After placing a call on park, the user dials another extension using a programmable key but gets the parked call instead of the dialed extension.

672707

FortiVoice memory leaks in some special cases.

748356

An on-hold call is stolen from another extension by pressing the extension appearance key.

747391

FortiVoice Cloud has memory leaks.

711770

FON-550i can only have 14 extensions assigned to the 22 available buttons before the phone stops working.

741754

Extension Connector misses Location and Language attributes.

743516

The system shows that the voicemail message content is insufficient and is being deleted.

745027

The extensions on an LSG branch location fail to register for a very long period of time when pushing a new configuration file to the LSG device.

749698

FortiVoice returns an empty string for JSON Web Token (JWT).

744926

The FVE-500F firmware image fails to upload.

734155 The PAI header is not the external caller number but the SIP trunk main number on a twinned call.

741047

FortiFone Microsoft Teams app sometimes fails to log into the FortiVoice account.

741446

FortiFone Microsoft Teams app is not synchronized with the FortiVoice User Portal.

737815

Disabling the MWI (Message Waiting Indicator) on an extension does not stop the blinking light until the

voicemail is deleted.

738196

A Display name change does not automatically update on the Call Center Console Agent.

741833

The URL for an external phone is incorrect when the external HTTPS port is different than 443.

739510

User-defined IVR does not work in the call back queue.

741037

Importing extensions with None as MAC addresses creates malformed SIP phones.

740040

Mismatched extensions never disappear from the FortiVoice UI.

738818

Selecting "No answer" call handling action for a ring group does not a offer a voicemail option for an analog extension.

739517

The change of custom option for an auxiliary device does not trigger the phone configuration update.

730632

Backup configuration misses settings in scheduled calendar profile.

738470

Hot-desking prompt says "Please enter your extension" instead of "Please enter your extension followed by the # sign".

736470

FortiVoice fails to verify the VM license and the GUI does not show the license.

739462

The License Allocation field allows users to enter negative numbers.

706247

FortiVoice does not generate the secondary account settings in the phone configuration file.

720694

Communication on LSG branch has issues when the interface is set to DHCP.

719368

FON-360i and 375 cannot get directory extensions from FVE-500F v6.0.8.

735099

When twinning is configured for an external number, calls only ring the external number, not the internal extension.

730804

The Amimond application crashes for call queue call transfers between extensions.

737566

LDAP connector has issues with special characters such as "@", "-", or ".".

736135

The default value of the Emergency Number for Malaysia is wrong.

736189

Denial of Service and security vulnerability need to be fixed.

731989

911 emergency number shows a red cross mark intermittently.

727723

When logging off hot-desking, an extension does not automatically return to its initial state.

712084

A fax extension (not an eFax number) is reported as the eFax type under Phone System > Review > Number.

730279

Various FortiVoice GUI buttons on Apple Safari are inconsistent with the other buttons in the GUI.

731304

FortiVoice must be rebooted to update the Maximum Concurrent Calls change on phones.

718259

The conference display name is not displayed on an extension.

730544

Inconsistent behaviors occur when accessing online help by pressing the F1 key.

624937

On FON-175 and 375, *18 does not work when pressing # instead of Dial.

732254

Uploading a wrong firmware file does not generate a proper error.

725952

Extension appearance is not removed from the programmable key profile after being deleted.

731221

Some PDF files are sent blank through eFax.

731996

Editing the emergency number yields false conflicting values.

711293

The administrator extension user conference ID takes over user conference ID when edited by the administrator.

758676

Phone profile notifications are sent out prior to acknowledging configuration update to phones.

760559

The Statistics History tab in the agent console of the user portal does not display properly.

761346

In the user portal, wake-up call "Reminder Event" should be "Wake Up Event".

747579

FortiFone FON-575 is unable to support 2 calls at once with call waiting enabled on firmware 2.2.13.

746672

The Message Group audio message is still sent out with the Audio option disabled.

752525

The error message is not descriptive when creating a message group without a name.

755030

The “Import” and “Analysis” functions in report do not work properly.

751789

Some CLI entries allow using duplicate numbers.

758001

Under Phone System > Review, there is no partial match for Message Group entries.

755561

Apache server needs precaution upgrade (CVE-2021-33193, 34798, 36160, and 40438, CVE-2020-13938, and CVE-2019-17567).

750509

FortiFone FON-175 Portuguese and Polish menus are mixed up.

757980

The background images button and text on some phone profiles are not aligned properly.

758996

Remember Me functionality does not work in either the 6.0 or the 6.4 user portal.

759741

The override schedule information is not displayed in the dashboard widget.

754622

Change User Portal Password Initialization to User Portal Invite.

756605

Russian XML files are missing strings.

760105

A call fails when calling an extension by pressing the extension appearance key.

759712

Opening or selecting a recurring event fails in a scheduled calendar.

760915

When an IP extension or a virtual number is disabled, it is no longer listed in Phone System > Review > Number or in dial plan members.

761021

Creating or editing a call handling rule generates an error when using Set Call Queue Priority.

760680

Update the Notification Options format in the user portal.

760917

A call event error appears when making a wake-up call through the Operator Console.

760919

A wrong message is delivered to the extension when making a wake-up call through the Operator Console.

763734

Emergency Zone settings are lost during an upgrade.

741627

The extension SIP device location is unset when importing an extension from an LDAP connector.

745759

Incremental and full LDAP synchronization backups reset the timezone.

758855

The FortiFone firmware page displays FortiFone-480_480 as the category name.

760911

The Call Classification option is present on a system without the Call Center license.

763374

In a message group, FortiFone FON-475 cannot display the pushed message while playing an audio message with the text and audio options enabled.

741934

After parking a call, pressing an extension key picks up the parked call instead of calling the extension.

763235

In the Emergency Zone profile, the error displayed for entering too many characters is not user friendly.

763678

Partial calendar or standard schedule spanning multiple days does not have the desired outcome.

729967

Issues on managing extensions and usability exist in Call Center agent reports.

764080

New Emergency Zones are not being observed when applied to extensions.

764925

The LDAP Synchronization Import Failure error message needs to be more descriptive.

753595

An outbound call fails if the SIP trunk registration is disabled.

764625

A database exception needs to be resolved.

764516

The LDAP user ID is missing when synchronizing an extension with the LDAP server.

765565

On FON-20E, the analog extensions members in a Ring Group do not ring.

764508

The Timezone field of an LDAP extension connector is blank when upgrading to v6.4.4.

765590

"Notify message waiting light to" field name is confusing and needs to be changed.

765787

After clicking OK on a cloning error, the refresh button is grayed out for the Phone and Programmable keys profiles.

759272

When the secondary account is set to None on a FON-570 extension, the extension does not unregister the secondary account until the registration expires.

730019

Do not show disabled extensions/agents in the View Supported Query list of Call Center .

766204

"maintainer" and "admin_sso" should not appear in the Security Audit email.

760683

System call recording fails.

762098

Special characters are delivered to FON-x80 as text messages.

761999

The user portal schedule calendar cannot be viewed in the call handling schedule of calendar type.

764846

When configuring call handling in the user portal, choosing an action results in a choice of "Go voicemail" which should be "Go to Voicemail".

761356

In the user portal operator console, when making a wake-up call using the room status widget, the active call stays up indefinitely.

766513

The FortiVoice Gateway SIP tab is blank.

764967

The newly retrieved LDAP extensions on FortiVoice Cloud fail to increment the FortiFone Softclient license.

764806

There is no clone button for Schedule Profile but when you right-click a schedule, two clone options appear.