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FortiVoice Cookbook

Configuring skill levels

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After you have created the skill sets, define the individual skill levels.

  1. Go to Call Center > Configuration > Skill Level. The FortiVoice already has a pre-defined list of skill levels, showing varying degrees of skill-progression from junior through intermediate to senior.
  2. Either create your own levels by clicking New, edit, or use the default levels.
  3. For the purpose of this recipe, default levels will be used.

After you have created the skill sets, define the individual skill levels.

  1. Go to Call Center > Configuration > Skill Level. The FortiVoice already has a pre-defined list of skill levels, showing varying degrees of skill-progression from junior through intermediate to senior.
  2. Either create your own levels by clicking New, edit, or use the default levels.
  3. For the purpose of this recipe, default levels will be used.