Fortinet Document Library
Version:
6.4.4
6.4.3
6.4.2
Version:
6.4.1
6.4.0
6.0.11
Version:
6.0.10
6.0.9
6.0.8
Version:
6.0.7
6.0.6
6.0.5
Version:
6.0.4
Table of Contents
Introduction
Auto dialer
Setting up and starting an auto dialer campaign
Enabling the auto dialer service
Adding contacts
Configuring an audio message
Configuring the auto dialer campaign
Starting an auto dialer campaign
Call center
Call center setup
Creating a call queue
Configuring extension departments
Creating a department administrator profile and account
Skill-based routing
Creating skill sets
Configuring skill levels
Assigning a skill level to an extension
Configuring the call queue
Configuring call handling
Call features
Auto attendant
Configuring the auto attendant
Configuring key actions
Configuring advanced settings (optional)
Call parking
Configuring call parking settings
Configuring call parking on programmable phone keys
Using call parking
Call recording
Recording a phone call
Managing recorded calls
Conference calls
Configuring user conferencing
Configuring administrator conferencing
Recording a conference call
Faxes
Configuring FortiVoice to receive faxes
Configuring FortiVoice to send faxes
Importing and exporting speed dial numbers
Extensions
Auxiliary phone and secondary account
Auto provisioning for FortiFone devices on different subnets
Downloading and editing the CSV file
Importing the CSV file
Configuring HTTP or HTTPS protocol support
Caller ID modification
Caller ID modification hierarchy for normal calls
Caller ID modification hierarchy for emergency calls
FortiVoice Click-to-dial configuration on Google Chrome
Installing FortiVoice Click-to-dial
Configuring FortiVoice Click-to-dial
Using FortiVoice Click-to-dial
Hot desking
Local IP extensions
Configuring extension settings
Configuring notification options
Remote extension configuration
Adding a remote extension
Testing a remote extension
Managing a large number of extensions
Maintaining phones
Managing extensions
High availability
Planning high availability
Configuring high availability on FortiVoice units
Configuring service-based failover
Synchronizing configuration and data in a FortiVoice HA group
Installing licenses on a FortiVoice HA group
Enabling high availability activity logging
Displaying the high availability status
Upgrading the firmware in an HA group
Hotel management
Configuring PMS settings
Configuring hotel management options
Defining minibar codes
Configuring room status
Licensing
Purchasing a FortiVoice product license
Registering a FortiVoice product and downloading the license file
Uploading the license file to FortiVoice
Managed system
Gateway management
FortiVoice units as survivable branches
FortiFone firmware upgrades
Reviewing the current FortiFone firmware
Uploading the FortiFone firmware to FortiVoice
Performing the FortiFone firmware upgrade
Confirming the FortiFone firmware upgrade
Phone system
Emergency numbers
Configuring the emergency number
Configuring an outbound dialplan for emergency calls
Configuring an emergency zone profile
Configuring the emergency caller ID
LDAP authentication configuration for extension users
Creating an LDAP profile
Configuring an LDAP connector
Applying the LDAP profile to an extension
Schedules – best practices
Creating schedules
Configuring call handling with schedules
Security
Detecting the security risks
Changing the default external access ports
Changing the default passwords
Disabling recommended features
Configuring additional settings
Monitoring and reporting
Softclient
Deployment of FortiFone softclient for mobile
Configuring FortiFone softclient for mobile settings on FortiVoice
Configuring FortiGate for SIP over TLS
Configuring FortiGate for SIP over TCP or UDP
Installing and configuring the FortiFone softclient for mobile
Deployment of FortiFone softclient for desktop
Configuring FortiFone softclient for desktop settings on FortiVoice
Configuring the ICE support
Create virtual IP addresses on FortiGate
Configuring a FortiGate firewall policy for port forwarding
Installing and configuring the FortiFone softclient for desktop
Change Log
Home
FortiVoice 6.4.4
FortiVoice Cookbook
FortiVoice Cookbook
Introduction
Auto dialer
Setting up and starting an auto dialer campaign
Enabling the auto dialer service
Adding contacts
Configuring an audio message
Configuring the auto dialer campaign
Starting an auto dialer campaign
Call center
Call center setup
Creating a call queue
Configuring extension departments
Creating a department administrator profile and account
Skill-based routing
Creating skill sets
Configuring skill levels
Assigning a skill level to an extension
Configuring the call queue
Configuring call handling
Call features
Auto attendant
Configuring the auto attendant
Configuring key actions
Configuring advanced settings (optional)
Call parking
Configuring call parking settings
Configuring call parking on programmable phone keys
Using call parking
Call recording
Recording a phone call
Managing recorded calls
Conference calls
Configuring user conferencing
Configuring administrator conferencing
Recording a conference call
Faxes
Configuring FortiVoice to receive faxes
Configuring FortiVoice to send faxes
Importing and exporting speed dial numbers
Extensions
Auxiliary phone and secondary account
Auto provisioning for FortiFone devices on different subnets
Downloading and editing the CSV file
Importing the CSV file
Configuring HTTP or HTTPS protocol support
Caller ID modification
Caller ID modification hierarchy for normal calls
Caller ID modification hierarchy for emergency calls
FortiVoice Click-to-dial configuration on Google Chrome
Installing FortiVoice Click-to-dial
Configuring FortiVoice Click-to-dial
Using FortiVoice Click-to-dial
Hot desking
Local IP extensions
Configuring extension settings
Configuring notification options
Remote extension configuration
Adding a remote extension
Testing a remote extension
Managing a large number of extensions
Maintaining phones
Managing extensions
High availability
Planning high availability
Configuring high availability on FortiVoice units
Configuring service-based failover
Synchronizing configuration and data in a FortiVoice HA group
Installing licenses on a FortiVoice HA group
Enabling high availability activity logging
Displaying the high availability status
Upgrading the firmware in an HA group
Hotel management
Configuring PMS settings
Configuring hotel management options
Defining minibar codes
Configuring room status
Licensing
Purchasing a FortiVoice product license
Registering a FortiVoice product and downloading the license file
Uploading the license file to FortiVoice
Managed system
Gateway management
FortiVoice units as survivable branches
FortiFone firmware upgrades
Reviewing the current FortiFone firmware
Uploading the FortiFone firmware to FortiVoice
Performing the FortiFone firmware upgrade
Confirming the FortiFone firmware upgrade
Phone system
Emergency numbers
Configuring the emergency number
Configuring an outbound dialplan for emergency calls
Configuring an emergency zone profile
Configuring the emergency caller ID
LDAP authentication configuration for extension users
Creating an LDAP profile
Configuring an LDAP connector
Applying the LDAP profile to an extension
Schedules – best practices
Creating schedules
Configuring call handling with schedules
Security
Detecting the security risks
Changing the default external access ports
Changing the default passwords
Disabling recommended features
Configuring additional settings
Monitoring and reporting
Softclient
Deployment of FortiFone softclient for mobile
Configuring FortiFone softclient for mobile settings on FortiVoice
Configuring FortiGate for SIP over TLS
Configuring FortiGate for SIP over TCP or UDP
Installing and configuring the FortiFone softclient for mobile
Deployment of FortiFone softclient for desktop
Configuring FortiFone softclient for desktop settings on FortiVoice
Configuring the ICE support
Create virtual IP addresses on FortiGate
Configuring a FortiGate firewall policy for port forwarding
Installing and configuring the FortiFone softclient for desktop
Change Log
6.4.4
6.4.4
6.4.3
6.4.2
6.4.1
6.4.0
6.0.11
6.0.10
6.0.9
6.0.8
6.0.7
6.0.6
6.0.5
6.0.4
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Call features
This section includes information about the following call features:
Auto attendant
Call parking
Conference calls
Call recording
Faxes
Importing and exporting speed dial numbers
Call features
Call features
This section includes information about the following call features:
Auto attendant
Call parking
Conference calls
Call recording
Faxes
Importing and exporting speed dial numbers
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