Downloading and editing the CSV file

1. On FortiVoice, go to Extension > Extension > IP Extension.
2. Under the Actions drop-down, select Export > Table Template (csv) > With User ID.

A sample file will be downloaded entitled extensions.csv.



3. Open the newly downloaded sample CSV file.
4. Replace the sample's content with the information for your extensions. Make sure to configure the following sections: User ID, Extension, Display Name, Phone Type, and MAC Address.

The Phone Type must be entered as “FortiFone-XXX”, where “XXX” is your model type (for example, FortiFone-570). To see a current list of FortiFone models, go to Phone System > Profile > Phone.

The MAC Address sections must be populated as “xx:xx:xx:xx:xx:xx”. After you import the CSV file, FortiVoice automatically formats the MAC address.

If a custom phone profile using the default settings is in use, the Phone profile section will also need to be configured.