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FortiVoice Cookbook

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Configuring the emergency caller ID

If an office location has a few extension users only or an extension user is at a remote location (such as working from home), then assign an emergency caller ID instead of using an emergency zone.

When the extension user makes a 911 call, the destination phone displays the emergency caller ID.

For more details about the caller ID hierarchy, see Caller ID modification hierarchy for emergency calls.

  1. Go to Extension > Extension > IP Extension.
  2. Edit an extension or create a new one.
  3. Go to Display name and click to expand.
  4. In Emergency caller ID, enter the caller ID to display on the destination phone when the extension user dials the emergency number.
  5. Click OK or Create, as applicable.

Configuring the emergency caller ID

If an office location has a few extension users only or an extension user is at a remote location (such as working from home), then assign an emergency caller ID instead of using an emergency zone.

When the extension user makes a 911 call, the destination phone displays the emergency caller ID.

For more details about the caller ID hierarchy, see Caller ID modification hierarchy for emergency calls.

  1. Go to Extension > Extension > IP Extension.
  2. Edit an extension or create a new one.
  3. Go to Display name and click to expand.
  4. In Emergency caller ID, enter the caller ID to display on the destination phone when the extension user dials the emergency number.
  5. Click OK or Create, as applicable.