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Table of Contents

FortiVoice Cookbook

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Creating a department administrator profile and account

After creating a department, you can also create a department FortiVoice administrator profile and account and decide which departments you want this administrator to manage.

To create an admin profile for the department FortiVoice administrator

  1. Go to System > Administrator > Admin Profile.

  2. Click New.

  3. Enter a descriptive Profile name.

  4. In the Access Control list, go to both Call center settings and Extension and enable the Read-Write privilege.

    Note

    In the FortiVoice web-based manager, the department FortiVoice administrator can access the Extension > Extension and Group menus only regardless of the selected privileges in the Access Control list.

  5. Click Create.

To create a department FortiVoice administrator account

  1. Go to System > Administrator > Administrator.
  2. Click New.
  3. Fill in the fields, as necessary. Here are details for the mandatory ones:
    1. Enter a descriptive Administrator name for this account. The name can contain numbers (0-9), uppercase and lowercase letters (A-Z, a-z), hyphens ( - ), and underscores ( _ ). Other special characters and spaces are not allowed.
    2. Select the Admin profile.
    3. Enter the administrator's Email address.
    4. Add a New password and Confirm password.
    5. Enable Department only.
    6. Expand the Departments section.
    7. Click + and then select one or more departments for the administrator to manage.

    8. Click Close.
  4. Click Create.

To log in to the department FortiVoice administrator account

  1. Log in to the department FortiVoice administrator account using the name and password associated with the account.
  2. FortiVoice displays the Extension and Group menus that the department FortiVoice administrator account can manage.

    Here is an example:

  3. For more details about Extension and Group menus, see the Configuring extensions section in the FortiVoice Phone System Administration Guide.

Creating a department administrator profile and account

After creating a department, you can also create a department FortiVoice administrator profile and account and decide which departments you want this administrator to manage.

To create an admin profile for the department FortiVoice administrator

  1. Go to System > Administrator > Admin Profile.

  2. Click New.

  3. Enter a descriptive Profile name.

  4. In the Access Control list, go to both Call center settings and Extension and enable the Read-Write privilege.

    Note

    In the FortiVoice web-based manager, the department FortiVoice administrator can access the Extension > Extension and Group menus only regardless of the selected privileges in the Access Control list.

  5. Click Create.

To create a department FortiVoice administrator account

  1. Go to System > Administrator > Administrator.
  2. Click New.
  3. Fill in the fields, as necessary. Here are details for the mandatory ones:
    1. Enter a descriptive Administrator name for this account. The name can contain numbers (0-9), uppercase and lowercase letters (A-Z, a-z), hyphens ( - ), and underscores ( _ ). Other special characters and spaces are not allowed.
    2. Select the Admin profile.
    3. Enter the administrator's Email address.
    4. Add a New password and Confirm password.
    5. Enable Department only.
    6. Expand the Departments section.
    7. Click + and then select one or more departments for the administrator to manage.

    8. Click Close.
  4. Click Create.

To log in to the department FortiVoice administrator account

  1. Log in to the department FortiVoice administrator account using the name and password associated with the account.
  2. FortiVoice displays the Extension and Group menus that the department FortiVoice administrator account can manage.

    Here is an example:

  3. For more details about Extension and Group menus, see the Configuring extensions section in the FortiVoice Phone System Administration Guide.