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FortiVoice Cookbook

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Recording a conference call

You can create a policy to record a conference call based on a phone number. With this policy, all conference calls using the phone number in the policy are recorded and will show up under Monitor > Storage > Recorded Call.

To configure a conference call recording
  1. Go to Call Feature > Call Recording > Policy.
  2. Click New.

    GUI field

     

    Description

    Recording Policy

     

     

    Name

    Enter a name for this configuration.

     

    Enable

    Select to activate this configuration.

     

    Description

    Select By Phone Number to record conference calls based on a phone number.

     

    Caller number pattern

    Leave this field empty and all calls to the conference will be recorded.

     

    Dialed number pattern

    Enter the conference call number.

    The phone calls to this number will be recorded.

     

    Record ratio

    Enter the file compression percentage for the recording. The larger the percentage, the better the sound quality.

     

    Retention duration

    Enter the days for which you want to keep the recordings.

     

    File name format

    Select the format of the downloaded recorded call files generated under this policy.

    The file format is useful when you filter downloaded recorded call files in Monitor > Storage > Recorded Call.

  3. Click Create.
To search your recorded calls
  1. Go to Monitor > Storage > Recorded Call.
  2. Click Search, then New.
  3. Under Recording type, select Conference.
  4. Enter the search values, and click Create.
  5. When the search result status changes to Done, select the result and click View Search Result.
  6. All recorded conference calls are listed. You can double-click a call recording and select to play or download it.

Recording a conference call

You can create a policy to record a conference call based on a phone number. With this policy, all conference calls using the phone number in the policy are recorded and will show up under Monitor > Storage > Recorded Call.

To configure a conference call recording
  1. Go to Call Feature > Call Recording > Policy.
  2. Click New.

    GUI field

     

    Description

    Recording Policy

     

     

    Name

    Enter a name for this configuration.

     

    Enable

    Select to activate this configuration.

     

    Description

    Select By Phone Number to record conference calls based on a phone number.

     

    Caller number pattern

    Leave this field empty and all calls to the conference will be recorded.

     

    Dialed number pattern

    Enter the conference call number.

    The phone calls to this number will be recorded.

     

    Record ratio

    Enter the file compression percentage for the recording. The larger the percentage, the better the sound quality.

     

    Retention duration

    Enter the days for which you want to keep the recordings.

     

    File name format

    Select the format of the downloaded recorded call files generated under this policy.

    The file format is useful when you filter downloaded recorded call files in Monitor > Storage > Recorded Call.

  3. Click Create.
To search your recorded calls
  1. Go to Monitor > Storage > Recorded Call.
  2. Click Search, then New.
  3. Under Recording type, select Conference.
  4. Enter the search values, and click Create.
  5. When the search result status changes to Done, select the result and click View Search Result.
  6. All recorded conference calls are listed. You can double-click a call recording and select to play or download it.