Fortinet Document Library

Version:

Version:

Version:

Version:


Table of Contents

FortiVoice Cookbook

Download PDF
Copy Link

Creating skill sets

Establish varying skill sets for each department. For example, a skill set is created for the Sales department.

  1. On FortiVoice, go to Call Center > Configuration > Skill Set and click New.
  2. Enter a Name and Description for the Sales department, and click Create.

Creating skill sets

Establish varying skill sets for each department. For example, a skill set is created for the Sales department.

  1. On FortiVoice, go to Call Center > Configuration > Skill Set and click New.
  2. Enter a Name and Description for the Sales department, and click Create.