Customizing a sound file for an announcement

When configuring user-defined Call Process settings under Call Handling, you have the option to set the Action to Play announcement. You must then assign a sound file to play, or create one.

For more details about the call process configuration, see Call handling.

If you want to upload a sound file, make sure that the file meet the following requirements: WAVE (.wav) format 8 bit, 8 kHz, mono

To customize a sound file

1. Go to either Call Handling > User's call handling or Call Handling > Quick call handling.

Note that Quick call handling is used to determine the call process for when your status is either Out of office or Away, or for another reason (Other).

2. In Call Process, click New.
3. Assign a Schedule as necessary, and determine whether this call process applies to Internal, External, and/or Office peer calls.
4. Set Action to Play announcement.

   A Sound file drop-down menu appears.

5. Click New (the plus + icon) next to the drop-down menu.
6. Enter a Name for the sound file.
7. To record your own announcement:
   1. Set Action to Call me.

      A message appears stating that a voice recording request (or call) has been sent to your extension.

   2. Answer the call and record your announcement using the phone. Click Yes when you have finished recording your announcement.
   3. Click Close.
8. To import a preexisting audio file:
   1. Set Action to Upload.
   2. Locate and select the WAVE file.
   3. Click Open.
   4. Click Close.
9. To finish the call process configuration, click OK.