The following list highlights some of the new features or enhancements introduced in this release.
Two new entitlements FVUC (FortiVoice Unified Communication) and FVEC (FortiVoice Enhanced Call center) are supported.
This feature allows MS Teams to work with the FortVoice phone system. By installing the FortiFone applet on MS Teams, users can type in commands to check and set DND status, access FortiVoice voicemail portal from MS Teams, and share FortiVoice contacts. User can be notified in MS Teams if there is incoming call on FortiVoice. You can also use the FortiFone desktop app to make outgoing calls from MS Teams.
FVE-100E can be configured as an LSG gateway.
FortiVoice supports two-factor authentication with FortiAuthenticator using RADIUS.
Users are able to set the maximum transmission unit (MTU) value to 9000 bytes.
The voicemail password prompt is changed to "Please enter your PIN".
Added silence gaps before and after the prompt audio to prevent the audio from being cut off.
New phone FON-380 model is supported.
Added the Screen saver option into the FON-x80 profile.
New Call Center report is added under Queue Summary category. It displays statistics for calls exited queues to go to voicemail.