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Table of Contents

Resolved issues

The resolved issues listed below do not list every bug that has been corrected with this release. For inquires about a particular bug, contact Fortinet Customer Service & Support.

Bug ID

Description

645447 Applying configuration to survivability branches generates an error.

698638

Call information in Active Call widget is blank when supervised transfers are received from customer service agents.

702607

Phones display wrong time.

703017 After upgrade, gateway trunk status becomes Unmonitored.
666593 Adding a user group results in error.
702252 Adding new desktop softclient extensions to the PBX and setting them as agents of a call queue change their status to Unavailable.
699099 GS16 Gateway SIP status shows Not Registered.
664322 Inbound faxes fail to reach eFax accounts.
701551 Sometimes configuration changes do not take effect unless rebooting the system.
665710 When an unassigned profile is sent to FON-480 on an LLDP VLAN, FON-480 drops out of Voice VLAN to Standard LAN.
697194 User privilege profile is broken if its name has more than 41 characters.
594661 FortiFone softclient API login setting is enabled by default in all privilege profiles.
699874 Cyrillic characters are not displayed properly in the Active Calls widget of Call Center console.
664729 When editing a schedule profile, the AM start time and all PM times are grayed out.
700602 SIP trunk status does not display correctly.
690961 Analog trunks do not pick up immediately if caller ID is not enabled on line.
699889 Department administrators are not able to access FXS extensions assigned to their departments.
693746 Agents' names disappear in Monitor View when their calls are placed on hold.
690898 Import extensions using CSV does not use the configured system time zone.
694092 911 emergency calls fail to route when number overlaps with Call Park extension that is 911.
691673 General Voicemail Box cannot send voicemail to all 3 email addresses.
694417 Phone password can be set to a value longer than some phone models are able to accept.
691856 System event log has DB exception.

692147

User portal allows incorrect WAV file to be uploaded to the system.

699217

Configuration file issue: samld should not completely copy /migadmin/www/admin_ to /migadmin/www/adminsso.

698641

In Agent console, when an agent is placed on pause, the pause duration timer starts at 01:00:01. Refreshing widget shows correct time.

698436

Manual recording (*35, *36, *37) is inconsistent. Only the last part of recording plays back, and *36 does not pause.

698645

In the Call center Waiting Caller widget, Transfer function does not work.

699605

Call Centre Queue Call Detail Report and some other reports do not return any results when Period Type is set to "Today".

699292

LDAP contacts are missing on the GUI and LDAP connector keeps adding duplicated entries.

697351

Import error message contains invalid characters.

698373

On the PBX GUI, IP address under HA Advanced Options from Override External Media Host field cannot be removed.

693703

Voicemail PIN must contain section for validation.

687294

FortiVoice gets stuck at Upgrading status when upgrading FortiVoice Gateways on it.

654223

Call detail report misses data.

690176 Active call widget does not show information for calls transferred to it from a queue.

609651

Inconsistent phone number format is presented to IVR.

695134

Call center console widgets show incorrect call data.

687293 DTMF logging does not work.
687863 FortiVoice keeps sending voicemail notifications to extensions after removing the extensions from the General Voicemail setting.

691212

The daemon 'fastagid' crashes.

696867

FortiVoice does not initiate push notification and the"pushd" command does not work.

698096

The number of an incoming fax to eFax account shows UNBLOCK.

696487

LDAP server needs better connection management to mitigate service vulnerability when the maximum number of connections are reached.

697646

Auxiliary Extension popup of custom type shows untranslated field for SIP password.

696358 An extension associated with a group or auto attendant cannot be deleted after removing its association with the group or auto attendant.

696903

Two field names in Branch Paging are changing names depending on which page is opened first.

695823 Call center console does not show http as links on active message call window.
696647 Redo button in Phone Maintenance Job works for empty extension list on refresh.
695851 Entering excessive password digits for phone profile generates wrong order of errors.
689123 In an HA cluster, the primary unit generates a JWT token that causes the secondary unit to reload.
687550 GO08 trunk status is unavailable on main PBX, but remains functional after upgrading from v6.0.6 GA to v6.0.7 GA.
694126 Change of extension SIP password does not take effect immediately.
691252 Office peer cannot call other office peers.
689961 System log has some DB exception messages during an HA failover.
691646 HA status page displays the wrong status after a failover.
689826 Batch edit and csv import do not check password policy.

657221

Phone softclient presence does not work.

694731 Call parking with Park Appearance keys fail to properly park calls using Attended Transfer mode.
651849 Call History has call transfer errors when a Queue Agent transfers calls to another Queue.
663500 Phone password can be set to a value longer than some phone models are able to accept.
688600 On FON-X80, Call Forward key label shows Call Forward, but on phone display it shows CFW.
690357 On FortiVoice 5000F RAID 5, the storage disk size displays the wrong capacity size.
694876 External extension using FON-480 references the FortiVoice IP address as the NTP server.
694384 Transferring calls to General Voicemail fail.
689491 Voicemail access has issues when the associated SIP profile setting changes.
692690 LDAP contact list on phone only lists last names.

672100

Phone system does not send calls to softclients in ring groups with softclient members only.

691890 After a configuration is restored, some Call center console widgets are empty.
693299 Dialog boxes lose cursor on auto refresh.
671096 FortiVoice keeps sending invitations to agents under some conditions.
691029 Voicemail forwarding is not functional for extensions with user ID as name instead of number.
691542 Callbacks fail to make calls when initiated from the Queue Callback List widget.
662291 Call center reports do not show calls that are rejected and not answered.
689706 FON-375 small key appearance screen is blank when auto-provisioned as an unassigned phone.
692205 External address change reboots internal FortiFone phones.
693234 The link and title for the IVR Exception Handling dialog are mismatched.
690175 The Agent console updates with information from queues not monitored by its profile.
691066 IVR Survey Detail report generates empty value for survey destination.
684486 Attended transfers do not get recorded on the receiving extension.
691876 LDAP search does not work for last name on FON-570 remote phonebook.
692206 The edit option for extensions is present on selection lists but does nothing.
692596 Setting priority on a call in the Waiting Caller widget ends all calls in Call center.
691028 In Phone Maintenance, replace Phone mode with Phone model.
691636 In an HA cluster, generic log has DB exceptions (subtype:smtp) during a failover.
692525 In the Agent widget, Duration should reset when Reason Code is changed in Paused status.
690158 Change Priority function in Call Waiting widget does not work.
687295 General Voicemail box cannot be accessed by direct dial or through the Auto Attendant.
692230 In the Agent widget, Answered defaults to 0 sporadically and duration resets to "0" after refresh.

689925

Changing SIP profile with batch edit does not trigger phone configuration change.

688605 Adding business or personal contact gets an error message.

685712

Changing an inbound rule in call routing to go to a different auto attendant causes a crash.

690153 Call is not auto cleared from Active Call widget.
655267 Call Center agent wrap up timer starts when call transfer is completed.
670033 After a reboot/upgrade of the FortiVoice unit, FON-480 Line/Extension key assignments no longer function.
688473 Monitor view does not display time field.
687277 Exclusion of port in traffic capture does not work.
688605 Adding business or personal contact gets an error message.

664418

The maximum value of ring duration is only 127 seconds in CLI even if the range is from 6 to 1800 seconds.

679107

There are issues in editing a condition in existing IVR Handling and cloning an IVR.

682718

The Other Actions button in Business Contact does not work.

678808

User portal Operator Active Calls widget does not auto refresh to display the initial call into Auto Attendant.

681398

The pop-up window for batch edit result contains a misspelling of the word "successful".

673339

Cannot edit Calendar-based schedule with the Edit button.

677579

Installing softclient and call center licenses on the secondary unit fails.

677663

The WSS external access port in extension desktop UC configuration is wrong.

685789

The expired or unregistered status of extension is incorrect.

683330

Firewall rules miss custom service port policy for the SMDR connection.

671538

HA has multiple issues after upgrading to v6.4.0.

662781

Newly created eFax account number is missing.

667903

Non Scheduled Business Hour Call Handling cannot be set up.

667729

In User Privilege profile, enabling Permit outgoing rules option does not work as expected.

669157

The Call Centre queues selection bar is incorrect when it is empty.

668441

Adding an extension to a Call Center queue does not update the fvmonitor.number_list table. Agent_type is not updated.

663424

The fvmonitor.number_list table is not populated after a system restore at 6.0.6 GA.

670892

Encrypted system configuration cannot be restored from the dashboard.

672459

It is unable to edit extensions.

672377

Under Queue Alert Events, Caller Waiting Over does not work.

670866

Calls drop when a call ring group has only softclient members.

670522

LSG configuration push fails in some cases if hostname cannot resolve.

671103

Ring group call handling "Phone not connected" setting does not work.

681097

FortiVoice AWS .zip file is incorrectly named.

678207

Expired subscriptions are not being cleared and the system eventually crash due to lack of memory.

677859

Change capitalization of LDAP profile.

667526

Fax does not work while using DID mapping to fax extension.

677925

Activated softclient license is not updated if license count is assigned with batch edit.

674431

mDNS does not work.

662409

Incoming faxes cannot be received over GT02 and GO08 gateways.

666241

SIP profile is missing in fax extension setting after upgrading to v6.4.0.

664351

New fax settings are not preserved but can be applied in CLI.

663498

Under Call Center Agent Group, sometimes members come up empty.

664290

Resource list of programmable keys is blank on switching mode.

664368

After the VM license expires, the FortiVoice web-based manager goes into read only. A new license cannot be loaded from the dashboard.

659037

Queue logs quick search resets on page change.

697888

The CSV file that is downloaded in Call History is blank.

688130

Retaining original caller ID does not work.

687265

PRI gateway misses dialplan "pri-gateway-mapping" after upgrading from v5.3.26 to v6.0.7.

687567

DB error message appears in system event log after phone system firmware upgrade from v5.3.25 to v6.0.6, then to v6.0.7.

697322

Translations are missing in a few places of user portal.

695973

FortiVoice user portal should reflect status of Personal block list option on the FortiVoice unit.

700705

Text should be aligned with columns in Device section of the FortiVoice user portal.

703783

The web-based manager does not display valid MTU limit.

701123

Call History contains spelling error: downloaded.

699887

Special Spanish characters are not imported properly from LDAP in Display Name.

701108

Music on Hold file recorded shows error for Input Name as File ID.

700370

Phone configuration is not updated when LDAPS is enabled for remote directory in phone profile.

675864

DiffServ value is incorrect in SIP and RTP packet IP header.

702587

LSG branch paging should be hidden when FVE-100E/500F serve as survivability branches.

703404

Disabling MTU option in the web-based manager is not saved.

705481

When upgrading from v6.0.8 GA to v6.4.1, an error appears when attempting to delete entry under Monitor > Extension & Device > Phone.

705119

System or user generated voicemail PIN violates voicemail PIN policy.

704763

Upgrade from v5.3.26 to v6.0.7 or v6.0.8 fails for FortiVoice unit with series number starting at FO-1KE.

706361

Newly created FSS_ACCESS paging trunk does not work on the local survivable gateway (LSG).

705545

The auto-generated Phone Maintenance scheduled job has timezone mismatch after upgrading the FortiVoice unit.

705839

FON-480 on a local survivable gateway (LSG) uses expiry time as 3600 seconds when registering to the central station during an LSG failover.

706775

After the second Blind Transfer using the Operator console, the call is cut off.

705943

Changing trunk name in gateway causes authentication failure.

706242

Importing a CSV file goes through without entering an extension number.

706370

Reading a local survivable gateway (LSG) device information results in unexpected values for branch MAC address and serial number.

Resolved issues

The resolved issues listed below do not list every bug that has been corrected with this release. For inquires about a particular bug, contact Fortinet Customer Service & Support.

Bug ID

Description

645447 Applying configuration to survivability branches generates an error.

698638

Call information in Active Call widget is blank when supervised transfers are received from customer service agents.

702607

Phones display wrong time.

703017 After upgrade, gateway trunk status becomes Unmonitored.
666593 Adding a user group results in error.
702252 Adding new desktop softclient extensions to the PBX and setting them as agents of a call queue change their status to Unavailable.
699099 GS16 Gateway SIP status shows Not Registered.
664322 Inbound faxes fail to reach eFax accounts.
701551 Sometimes configuration changes do not take effect unless rebooting the system.
665710 When an unassigned profile is sent to FON-480 on an LLDP VLAN, FON-480 drops out of Voice VLAN to Standard LAN.
697194 User privilege profile is broken if its name has more than 41 characters.
594661 FortiFone softclient API login setting is enabled by default in all privilege profiles.
699874 Cyrillic characters are not displayed properly in the Active Calls widget of Call Center console.
664729 When editing a schedule profile, the AM start time and all PM times are grayed out.
700602 SIP trunk status does not display correctly.
690961 Analog trunks do not pick up immediately if caller ID is not enabled on line.
699889 Department administrators are not able to access FXS extensions assigned to their departments.
693746 Agents' names disappear in Monitor View when their calls are placed on hold.
690898 Import extensions using CSV does not use the configured system time zone.
694092 911 emergency calls fail to route when number overlaps with Call Park extension that is 911.
691673 General Voicemail Box cannot send voicemail to all 3 email addresses.
694417 Phone password can be set to a value longer than some phone models are able to accept.
691856 System event log has DB exception.

692147

User portal allows incorrect WAV file to be uploaded to the system.

699217

Configuration file issue: samld should not completely copy /migadmin/www/admin_ to /migadmin/www/adminsso.

698641

In Agent console, when an agent is placed on pause, the pause duration timer starts at 01:00:01. Refreshing widget shows correct time.

698436

Manual recording (*35, *36, *37) is inconsistent. Only the last part of recording plays back, and *36 does not pause.

698645

In the Call center Waiting Caller widget, Transfer function does not work.

699605

Call Centre Queue Call Detail Report and some other reports do not return any results when Period Type is set to "Today".

699292

LDAP contacts are missing on the GUI and LDAP connector keeps adding duplicated entries.

697351

Import error message contains invalid characters.

698373

On the PBX GUI, IP address under HA Advanced Options from Override External Media Host field cannot be removed.

693703

Voicemail PIN must contain section for validation.

687294

FortiVoice gets stuck at Upgrading status when upgrading FortiVoice Gateways on it.

654223

Call detail report misses data.

690176 Active call widget does not show information for calls transferred to it from a queue.

609651

Inconsistent phone number format is presented to IVR.

695134

Call center console widgets show incorrect call data.

687293 DTMF logging does not work.
687863 FortiVoice keeps sending voicemail notifications to extensions after removing the extensions from the General Voicemail setting.

691212

The daemon 'fastagid' crashes.

696867

FortiVoice does not initiate push notification and the"pushd" command does not work.

698096

The number of an incoming fax to eFax account shows UNBLOCK.

696487

LDAP server needs better connection management to mitigate service vulnerability when the maximum number of connections are reached.

697646

Auxiliary Extension popup of custom type shows untranslated field for SIP password.

696358 An extension associated with a group or auto attendant cannot be deleted after removing its association with the group or auto attendant.

696903

Two field names in Branch Paging are changing names depending on which page is opened first.

695823 Call center console does not show http as links on active message call window.
696647 Redo button in Phone Maintenance Job works for empty extension list on refresh.
695851 Entering excessive password digits for phone profile generates wrong order of errors.
689123 In an HA cluster, the primary unit generates a JWT token that causes the secondary unit to reload.
687550 GO08 trunk status is unavailable on main PBX, but remains functional after upgrading from v6.0.6 GA to v6.0.7 GA.
694126 Change of extension SIP password does not take effect immediately.
691252 Office peer cannot call other office peers.
689961 System log has some DB exception messages during an HA failover.
691646 HA status page displays the wrong status after a failover.
689826 Batch edit and csv import do not check password policy.

657221

Phone softclient presence does not work.

694731 Call parking with Park Appearance keys fail to properly park calls using Attended Transfer mode.
651849 Call History has call transfer errors when a Queue Agent transfers calls to another Queue.
663500 Phone password can be set to a value longer than some phone models are able to accept.
688600 On FON-X80, Call Forward key label shows Call Forward, but on phone display it shows CFW.
690357 On FortiVoice 5000F RAID 5, the storage disk size displays the wrong capacity size.
694876 External extension using FON-480 references the FortiVoice IP address as the NTP server.
694384 Transferring calls to General Voicemail fail.
689491 Voicemail access has issues when the associated SIP profile setting changes.
692690 LDAP contact list on phone only lists last names.

672100

Phone system does not send calls to softclients in ring groups with softclient members only.

691890 After a configuration is restored, some Call center console widgets are empty.
693299 Dialog boxes lose cursor on auto refresh.
671096 FortiVoice keeps sending invitations to agents under some conditions.
691029 Voicemail forwarding is not functional for extensions with user ID as name instead of number.
691542 Callbacks fail to make calls when initiated from the Queue Callback List widget.
662291 Call center reports do not show calls that are rejected and not answered.
689706 FON-375 small key appearance screen is blank when auto-provisioned as an unassigned phone.
692205 External address change reboots internal FortiFone phones.
693234 The link and title for the IVR Exception Handling dialog are mismatched.
690175 The Agent console updates with information from queues not monitored by its profile.
691066 IVR Survey Detail report generates empty value for survey destination.
684486 Attended transfers do not get recorded on the receiving extension.
691876 LDAP search does not work for last name on FON-570 remote phonebook.
692206 The edit option for extensions is present on selection lists but does nothing.
692596 Setting priority on a call in the Waiting Caller widget ends all calls in Call center.
691028 In Phone Maintenance, replace Phone mode with Phone model.
691636 In an HA cluster, generic log has DB exceptions (subtype:smtp) during a failover.
692525 In the Agent widget, Duration should reset when Reason Code is changed in Paused status.
690158 Change Priority function in Call Waiting widget does not work.
687295 General Voicemail box cannot be accessed by direct dial or through the Auto Attendant.
692230 In the Agent widget, Answered defaults to 0 sporadically and duration resets to "0" after refresh.

689925

Changing SIP profile with batch edit does not trigger phone configuration change.

688605 Adding business or personal contact gets an error message.

685712

Changing an inbound rule in call routing to go to a different auto attendant causes a crash.

690153 Call is not auto cleared from Active Call widget.
655267 Call Center agent wrap up timer starts when call transfer is completed.
670033 After a reboot/upgrade of the FortiVoice unit, FON-480 Line/Extension key assignments no longer function.
688473 Monitor view does not display time field.
687277 Exclusion of port in traffic capture does not work.
688605 Adding business or personal contact gets an error message.

664418

The maximum value of ring duration is only 127 seconds in CLI even if the range is from 6 to 1800 seconds.

679107

There are issues in editing a condition in existing IVR Handling and cloning an IVR.

682718

The Other Actions button in Business Contact does not work.

678808

User portal Operator Active Calls widget does not auto refresh to display the initial call into Auto Attendant.

681398

The pop-up window for batch edit result contains a misspelling of the word "successful".

673339

Cannot edit Calendar-based schedule with the Edit button.

677579

Installing softclient and call center licenses on the secondary unit fails.

677663

The WSS external access port in extension desktop UC configuration is wrong.

685789

The expired or unregistered status of extension is incorrect.

683330

Firewall rules miss custom service port policy for the SMDR connection.

671538

HA has multiple issues after upgrading to v6.4.0.

662781

Newly created eFax account number is missing.

667903

Non Scheduled Business Hour Call Handling cannot be set up.

667729

In User Privilege profile, enabling Permit outgoing rules option does not work as expected.

669157

The Call Centre queues selection bar is incorrect when it is empty.

668441

Adding an extension to a Call Center queue does not update the fvmonitor.number_list table. Agent_type is not updated.

663424

The fvmonitor.number_list table is not populated after a system restore at 6.0.6 GA.

670892

Encrypted system configuration cannot be restored from the dashboard.

672459

It is unable to edit extensions.

672377

Under Queue Alert Events, Caller Waiting Over does not work.

670866

Calls drop when a call ring group has only softclient members.

670522

LSG configuration push fails in some cases if hostname cannot resolve.

671103

Ring group call handling "Phone not connected" setting does not work.

681097

FortiVoice AWS .zip file is incorrectly named.

678207

Expired subscriptions are not being cleared and the system eventually crash due to lack of memory.

677859

Change capitalization of LDAP profile.

667526

Fax does not work while using DID mapping to fax extension.

677925

Activated softclient license is not updated if license count is assigned with batch edit.

674431

mDNS does not work.

662409

Incoming faxes cannot be received over GT02 and GO08 gateways.

666241

SIP profile is missing in fax extension setting after upgrading to v6.4.0.

664351

New fax settings are not preserved but can be applied in CLI.

663498

Under Call Center Agent Group, sometimes members come up empty.

664290

Resource list of programmable keys is blank on switching mode.

664368

After the VM license expires, the FortiVoice web-based manager goes into read only. A new license cannot be loaded from the dashboard.

659037

Queue logs quick search resets on page change.

697888

The CSV file that is downloaded in Call History is blank.

688130

Retaining original caller ID does not work.

687265

PRI gateway misses dialplan "pri-gateway-mapping" after upgrading from v5.3.26 to v6.0.7.

687567

DB error message appears in system event log after phone system firmware upgrade from v5.3.25 to v6.0.6, then to v6.0.7.

697322

Translations are missing in a few places of user portal.

695973

FortiVoice user portal should reflect status of Personal block list option on the FortiVoice unit.

700705

Text should be aligned with columns in Device section of the FortiVoice user portal.

703783

The web-based manager does not display valid MTU limit.

701123

Call History contains spelling error: downloaded.

699887

Special Spanish characters are not imported properly from LDAP in Display Name.

701108

Music on Hold file recorded shows error for Input Name as File ID.

700370

Phone configuration is not updated when LDAPS is enabled for remote directory in phone profile.

675864

DiffServ value is incorrect in SIP and RTP packet IP header.

702587

LSG branch paging should be hidden when FVE-100E/500F serve as survivability branches.

703404

Disabling MTU option in the web-based manager is not saved.

705481

When upgrading from v6.0.8 GA to v6.4.1, an error appears when attempting to delete entry under Monitor > Extension & Device > Phone.

705119

System or user generated voicemail PIN violates voicemail PIN policy.

704763

Upgrade from v5.3.26 to v6.0.7 or v6.0.8 fails for FortiVoice unit with series number starting at FO-1KE.

706361

Newly created FSS_ACCESS paging trunk does not work on the local survivable gateway (LSG).

705545

The auto-generated Phone Maintenance scheduled job has timezone mismatch after upgrading the FortiVoice unit.

705839

FON-480 on a local survivable gateway (LSG) uses expiry time as 3600 seconds when registering to the central station during an LSG failover.

706775

After the second Blind Transfer using the Operator console, the call is cut off.

705943

Changing trunk name in gateway causes authentication failure.

706242

Importing a CSV file goes through without entering an extension number.

706370

Reading a local survivable gateway (LSG) device information results in unexpected values for branch MAC address and serial number.