Fortinet Document Library

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Table of Contents

What's changed

The following list highlights the behavior changes in this release.

Phone reboot

No more reboot notifications are sent when settings are changed for FON-475/574 on the FortiVoice unit.

Call Center reports

Call Center reports include voicemail exit metrics.

Supported phone type reordering

The display order of the supported phone types on the GUI is reordered.

"Unavailable" filter for agent status

In the Agent widget of the Call center console, the "Unavailable" status filter is added to filter agents.

SIP keep alive interval

The SIP keep alive interval option can be turned on and off and the minimum value is changed from 1 to 30.

Internet of Things

The Internet of Things option is hidden in the FortiVoice user portal.

Volume setting for voicemail prompt

The volume setting for voicemail greetings is added.

DTMF support for programmable key type

Added DTMF for programmable key type so that users can press the key during a call to send DTMF sequence.

Generic device GUI change

Added status control option for the generic main device on the FortiVoice web-based manager.

Voice log Type filter

The Type filter is removed from voice log as it is not applicable to voice log.

Test call duration

The test call duration is limited to 60 seconds.

Session helper and trusted host enhancement

An option is available to add all RFC compliant internal networks to session helper or trusted host settings.

Virtual number limit change

On FVE-VM-10000 and above, the number of virtual numbers is increased to 200.

Unified search input

Search input is unified across the board to make it consistent.

sip-register-retry-count adjustment

The sip-register-retry-count for the FON-X80 phone configure file is set to 5.

User conference maximum participants increase

The following table lists specifications for user conference call events.

Attendee limit: The maximum number of attendees that can join a conference call event.

Concurrent event limit: The maximum number of conference call events that you can simultaneously host.

FortiVoice model

Attendee limit

Concurrent event limit

FVE-VM100 / FVE-100E

8

3

FVE-VM200/FVE-200F

8

3

FVE-300E

8

3

FVE-VM500 / FVE-500E / FVE-500F

20

3

FVE-VM1000 / FVE-1000E

20

5

FVE-VM2000 / FVE-2000E / FVE-2000F

20

6

FVE-VM3000 / FVE-3000E

20

8

FVE-VM5000 / FVE-VM5000F

20

8

FVE-VM10000

20

8

FVE-VM50000

20

10

Generic phone license

Generic phones require a third party license. You can use the existing generic phones configured before upgrading to this release. However, you cannot change the configuration unless you have the third party license.

If you have generic phones without the third party license, do not upgrade to this release.

What's changed

The following list highlights the behavior changes in this release.

Phone reboot

No more reboot notifications are sent when settings are changed for FON-475/574 on the FortiVoice unit.

Call Center reports

Call Center reports include voicemail exit metrics.

Supported phone type reordering

The display order of the supported phone types on the GUI is reordered.

"Unavailable" filter for agent status

In the Agent widget of the Call center console, the "Unavailable" status filter is added to filter agents.

SIP keep alive interval

The SIP keep alive interval option can be turned on and off and the minimum value is changed from 1 to 30.

Internet of Things

The Internet of Things option is hidden in the FortiVoice user portal.

Volume setting for voicemail prompt

The volume setting for voicemail greetings is added.

DTMF support for programmable key type

Added DTMF for programmable key type so that users can press the key during a call to send DTMF sequence.

Generic device GUI change

Added status control option for the generic main device on the FortiVoice web-based manager.

Voice log Type filter

The Type filter is removed from voice log as it is not applicable to voice log.

Test call duration

The test call duration is limited to 60 seconds.

Session helper and trusted host enhancement

An option is available to add all RFC compliant internal networks to session helper or trusted host settings.

Virtual number limit change

On FVE-VM-10000 and above, the number of virtual numbers is increased to 200.

Unified search input

Search input is unified across the board to make it consistent.

sip-register-retry-count adjustment

The sip-register-retry-count for the FON-X80 phone configure file is set to 5.

User conference maximum participants increase

The following table lists specifications for user conference call events.

Attendee limit: The maximum number of attendees that can join a conference call event.

Concurrent event limit: The maximum number of conference call events that you can simultaneously host.

FortiVoice model

Attendee limit

Concurrent event limit

FVE-VM100 / FVE-100E

8

3

FVE-VM200/FVE-200F

8

3

FVE-300E

8

3

FVE-VM500 / FVE-500E / FVE-500F

20

3

FVE-VM1000 / FVE-1000E

20

5

FVE-VM2000 / FVE-2000E / FVE-2000F

20

6

FVE-VM3000 / FVE-3000E

20

8

FVE-VM5000 / FVE-VM5000F

20

8

FVE-VM10000

20

8

FVE-VM50000

20

10

Generic phone license

Generic phones require a third party license. You can use the existing generic phones configured before upgrading to this release. However, you cannot change the configuration unless you have the third party license.

If you have generic phones without the third party license, do not upgrade to this release.