Before you begin, take a moment to register your Fortinet product at the Fortinet Technical Support website.
Many Fortinet customer services, such as firmware updates and technical support, require product registration.
For more information, see the Fortinet Knowledge Base article Registration Frequently Asked Questions.
Fortinet Technical Support provides services designed to make sure that you can install your Fortinet products quickly, configure them easily, and operate them reliably in your network.
To learn about the technical support services that Fortinet provides, visit the Fortinet Technical Support website.
You can dramatically improve the time that it takes to resolve your technical support ticket by providing your configuration file, a network diagram, and other specific information. For a list of required information, see the Fortinet Knowledge Base article Technical Support Requirements.