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Modifying analog trunks (GO08 only)

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Modifying analog trunks (GO08 only)

The analog FXO (Foreign eXchange Office) ports connect your FortiVoice Gateway to your PSTN service providers and through them to the outside world.

To view the analog trunks, go to Gateway > Analog.

GUI field

Description

Delete

Select to delete a trunk. To do so, you first need to remove the managed extensions using the following CLI commands on the FortiVoice console:

  • config extension user
    • delete the_mgd_ext (where the_mgd_ext is the managed extension ID to be removed. For example, ext1)

Repeat this step to remove all the managed extensions.

Enabled

Select to activate the trunk.

Name

The name of the trunk.

Status

The trunk statuses, including:

  • In service: The trunk is currently in use.
  • Not activated: The trunk is not enabled.
  • Idle: The trunk is not in use.
  • Unavailable: The trunk is not reachable.
  • Conflict: The trunk conflicts with another one.
  • Alarm detected: There is a problem with the trunk.
  • Admin down: The trunk is disabled.

Type

The trunk type: analog.

To add an analog trunk
  1. Go to Gateway > Analog.
  2. Click New.
  3. Configure the following:

    GUI field

    Description

    Trunk Setting

    Name

    Enter a name for the trunk.

    Enable

    Select to activate the trunk.

    Display name

    Enter your caller ID that will appear on the called phone, such as Example Company.

    Number

    Enter the phone number that will appear on the called phone.

    Relay FAX

    Select if you want the extension to relay fax.

    Hardware Property

    analog1

    Use this option to configure the analog trunk.

    Click Edit to configure the PSTN analog settings to match the same settings of your PSTN service provider. Click OK after finishing the configuration.

    Port

    Select the FXO ports you want for this trunk and click -> to move them into the Selected ports field. Each FXO port selected provides a connection for this particular analog trunk profile.

    For example: if 4 FXO ports have been selected, this particular profile could allow up to 4 PSTN connections.

    Max channel

    Displays the number of FXO ports that have been selected, and are available to receive incoming and outgoing calls.

    Max outgoing channel

    Defines how many of the FXO ports available can be used for outbound calls at one time.

    Fax

    Configure fax signal automatic detection and fax handling.

    Automatic fax detection

    Select for the FortiVoice unit to detect incoming fax signal on this trunk automatically.

    Selecting this option may delay the call response time on this trunk.

    Forward fax to eFax account

    Some incoming faxes’ numbers do not match those of your eFax accounts. Selecting this option and a fax receiving account will send the faxes to the fax account.

    This option is only selectable if Automatic fax detection is selected.

    Phone Number

    Click New to add the phone number provided by your PSTN service provider. Your PSTN service provider will direct calls from external callers directly to this number. You can add multiple numbers.

  4. Click Create.

Modifying analog trunks (GO08 only)

The analog FXO (Foreign eXchange Office) ports connect your FortiVoice Gateway to your PSTN service providers and through them to the outside world.

To view the analog trunks, go to Gateway > Analog.

GUI field

Description

Delete

Select to delete a trunk. To do so, you first need to remove the managed extensions using the following CLI commands on the FortiVoice console:

  • config extension user
    • delete the_mgd_ext (where the_mgd_ext is the managed extension ID to be removed. For example, ext1)

Repeat this step to remove all the managed extensions.

Enabled

Select to activate the trunk.

Name

The name of the trunk.

Status

The trunk statuses, including:

  • In service: The trunk is currently in use.
  • Not activated: The trunk is not enabled.
  • Idle: The trunk is not in use.
  • Unavailable: The trunk is not reachable.
  • Conflict: The trunk conflicts with another one.
  • Alarm detected: There is a problem with the trunk.
  • Admin down: The trunk is disabled.

Type

The trunk type: analog.

To add an analog trunk
  1. Go to Gateway > Analog.
  2. Click New.
  3. Configure the following:

    GUI field

    Description

    Trunk Setting

    Name

    Enter a name for the trunk.

    Enable

    Select to activate the trunk.

    Display name

    Enter your caller ID that will appear on the called phone, such as Example Company.

    Number

    Enter the phone number that will appear on the called phone.

    Relay FAX

    Select if you want the extension to relay fax.

    Hardware Property

    analog1

    Use this option to configure the analog trunk.

    Click Edit to configure the PSTN analog settings to match the same settings of your PSTN service provider. Click OK after finishing the configuration.

    Port

    Select the FXO ports you want for this trunk and click -> to move them into the Selected ports field. Each FXO port selected provides a connection for this particular analog trunk profile.

    For example: if 4 FXO ports have been selected, this particular profile could allow up to 4 PSTN connections.

    Max channel

    Displays the number of FXO ports that have been selected, and are available to receive incoming and outgoing calls.

    Max outgoing channel

    Defines how many of the FXO ports available can be used for outbound calls at one time.

    Fax

    Configure fax signal automatic detection and fax handling.

    Automatic fax detection

    Select for the FortiVoice unit to detect incoming fax signal on this trunk automatically.

    Selecting this option may delay the call response time on this trunk.

    Forward fax to eFax account

    Some incoming faxes’ numbers do not match those of your eFax accounts. Selecting this option and a fax receiving account will send the faxes to the fax account.

    This option is only selectable if Automatic fax detection is selected.

    Phone Number

    Click New to add the phone number provided by your PSTN service provider. Your PSTN service provider will direct calls from external callers directly to this number. You can add multiple numbers.

  4. Click Create.