Customizing a sound file for an announcement

When configuring user defined Call Process settings under Call Handling, you have the option to set the Action to Play announcement. You must then assign a sound file to play, or create one.

For more details about the call process configuration, see Call handling.

To customize a sound file

1. Go to either Call Handling > Setting or Call Handling > Quick call handling and click New under Call Process.

Note that Quick call handling is used to determine the call process for when your status is either Out of office or Away, or for another reason (Other).

2. Assign a Schedule as necessary, and determine whether this call process applies to Internal, External, and/or Office peer calls.
3. Set Action to Play announcement. A Sound file drop-down menu appears.
4. Click New (the plus + icon) next to the drop-down menu.
5. Enter a Name for the sound file.
6. In Action, you have two options:
   1. Option 1: Record your announcement.
      1. Click Call me. A message appears stating that a voice recording request (or call) has been sent to your extension.
      2. Answer the call and record your announcement using the phone.
      3. Click Yes when you have finished recording your announcement.
      4. To save the recorded announcement, click Download.
   2. Option 2: Import an announcement that you have already recorded:
      1. Verify that the file meets the following requirements:
         • Format: WAV
         • Channel: Mono
         • Bit rate: 8000 Hz (8 kHz)
         • Sampling: 16-bit PCM
      2. Click Upload.
      3. Select the WAV file.
      4. Click Open.
7. Click Close and click OK to finish the call process configuration.