Configuring FortiFone softclient for desktop settings on FortiVoice

Perform the following procedures to configure FortiFone softclient for desktop settings on the FortiVoice phone system:

• Load the FortiFone softclient license on FortiVoice
• Configure external access settings
• Configure a SIP profile
• Assign the FortiFone softclient for desktop to a FortiVoice extension

Load the FortiFone softclient license on FortiVoice

Before you begin

• Purchase and download a FortiFone softclient license. For details, see Licensing.

Procedure steps

1. On FortiVoice, go to Dashboard > Status.
2. In the License Information widget, load the FortiVoice softclient license file to allow activation and registration of softclients on the system.

Configure external access settings

1. On FortiVoice, go to System > Advanced > External Access.
2. Set SIP server external hostname/IP address to the IP address or FQDN of the FortiVoice unit.
3. Configure the WSS and HTTPS external access ports.

   

4. Click Apply.

Configure a SIP profile

Fortinet recommends that you use the default SIP profile (sip_desktop_default).

However, if you want to create your own SIP profile, then perform the following steps to set the parameters for your deployment:

1. On FortiVoice, go to Phone System > Profile > SIP.
2. Click New > Desktop.
3. In Name, enter a name for this SIP profile.
4. In DTMF, select RFC2833.
5. In Keep alive, select 0.
6. Enable NAT.
7. Set Transport to WSS.
8. In Codec, make sure that opus is in the list.

   

9. Click Create.

Assign the FortiFone softclient for desktop to a FortiVoice extension

1. On FortiVoice, go to Extension > Extension > IP Extension and click New.
2. Enter a Number for the extension.
3. Under Device Setting, click the Soft FortiFone tab.

   

4. In License allocation, specify the value to configure. In this example, the value is 2. One license allocation is for the desktop (Windows/macOS) and the other is for the mobile (Android/iOS) that you can deploy later.

   After you complete the installation of the FortiFone softclient, the Soft FortiFone tab lists the device. From this tab, you can also revoke a license occupied by an inactive or unused device, if applicable.

5. In Windows/macOS, keep the default profile or select the profile that you configured in Configure a SIP profile.

   

6. Click Create.