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Maintaining the system

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Maintaining the system

The System > Maintenance submenu allows you to perform scheduled maintenance.

This topic includes:

Maintaining the system configuration

The System > Maintenance > Configuration tab contains features for use during scheduled system maintenance: updates, backups, restoration, and centralized administration.

Backing up the configuration

Before installing the FortiVoice Gateway firmware or making significant configuration changes, back up your FortiVoice Gateway configuration. Backups let you revert to your previous configuration if the new configuration does not function correctly. Backups let you compare changes in configuration.

You can back up system configuration or user configuration. System configuration includes the configurations that make the FortiVoice Gateway work. User configuration includes user-configured settings, such as voicemail greetings, in addition to system configuration.

In addition to backing up your configuration manually, you can also configure a schedule to back up the configuration automatically to the FortiVoice Gateway local hard drive or a remote FTP/SFTP server.

To back up the configuration file
  1. Go to System > Maintenance > Configuration.
  2. In the Backup area, select System configuration or User data.

    If you choose to back up user data and the user data files are not updated, select the files to be updated and click Prepare first before proceeding to the next step.

  3. Click Backup.

    Your management computer downloads the configuration file. Time required varies by the size of the file and the speed of your network connection. You can restore the backup configuration later when required. For details, see Restoring the configuration.

To schedule a configuration backup
  1. Go to System > Maintenance > Configuration.
  2. Under Scheduled Backup, configure the schedule time and the maximum backup number. When the maximum number is reached, the oldest version will be overwritten.
  3. If you want to back up locally, enable Local Backup.
  4. If you want to back up remotely, enable Remote backup and configure the FTP or SFTP server credentials.
  5. Click Apply.

Downloading a trace file

If Fortinet Support requests a trace log for system analysis purposes, you can download one using the web-based manager.

Trace logs are compressed into an archive (.gz), and contain information that is supplementary to debug-level log files.

To download a trace file
  1. Go to System > Maintenance > Configuration > Trace Log.
  2. Configure Trace Log settings.
  3. Click Prepare to make the trace log file ready before downloading it.
  4. Click Download trace log.

    Your web browser downloads trace.log.gz.

Restoring the configuration

Go to System > Maintenance > Configuration > Restore Configuration to restore the backup FortiVoice Gateway configuration from your local PC. For details, see Restoring the configuration.

Restoring the firmware

Go to System > Maintenance > Configuration > Restore Firmware to install a FortiVoice Gateway firmware from your local PC. For details, see Installing the firmware.

Maintaining the system

The System > Maintenance submenu allows you to perform scheduled maintenance.

This topic includes:

Maintaining the system configuration

The System > Maintenance > Configuration tab contains features for use during scheduled system maintenance: updates, backups, restoration, and centralized administration.

Backing up the configuration

Before installing the FortiVoice Gateway firmware or making significant configuration changes, back up your FortiVoice Gateway configuration. Backups let you revert to your previous configuration if the new configuration does not function correctly. Backups let you compare changes in configuration.

You can back up system configuration or user configuration. System configuration includes the configurations that make the FortiVoice Gateway work. User configuration includes user-configured settings, such as voicemail greetings, in addition to system configuration.

In addition to backing up your configuration manually, you can also configure a schedule to back up the configuration automatically to the FortiVoice Gateway local hard drive or a remote FTP/SFTP server.

To back up the configuration file
  1. Go to System > Maintenance > Configuration.
  2. In the Backup area, select System configuration or User data.

    If you choose to back up user data and the user data files are not updated, select the files to be updated and click Prepare first before proceeding to the next step.

  3. Click Backup.

    Your management computer downloads the configuration file. Time required varies by the size of the file and the speed of your network connection. You can restore the backup configuration later when required. For details, see Restoring the configuration.

To schedule a configuration backup
  1. Go to System > Maintenance > Configuration.
  2. Under Scheduled Backup, configure the schedule time and the maximum backup number. When the maximum number is reached, the oldest version will be overwritten.
  3. If you want to back up locally, enable Local Backup.
  4. If you want to back up remotely, enable Remote backup and configure the FTP or SFTP server credentials.
  5. Click Apply.

Downloading a trace file

If Fortinet Support requests a trace log for system analysis purposes, you can download one using the web-based manager.

Trace logs are compressed into an archive (.gz), and contain information that is supplementary to debug-level log files.

To download a trace file
  1. Go to System > Maintenance > Configuration > Trace Log.
  2. Configure Trace Log settings.
  3. Click Prepare to make the trace log file ready before downloading it.
  4. Click Download trace log.

    Your web browser downloads trace.log.gz.

Restoring the configuration

Go to System > Maintenance > Configuration > Restore Configuration to restore the backup FortiVoice Gateway configuration from your local PC. For details, see Restoring the configuration.

Restoring the firmware

Go to System > Maintenance > Configuration > Restore Firmware to install a FortiVoice Gateway firmware from your local PC. For details, see Installing the firmware.