Waiting Caller
The Waiting Caller widget shows calls that are in a queue and waiting to be answered.
Depending on your profile, the Waiting Caller widget allows you to perform the following tasks:
- Filter callers by queue.
- Pick up the call of a selected caller.
- Transfer a call to another extension.
- Change the priority of a call.
Waiting Caller (agent profile view)
Waiting Caller (manager profile view)
