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Table of Contents

FortiVoice Cookbook

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Configuring departments

Once the call queue is created, the department that the client will contact can be configured and assigned to the appropriate managers, members, and the call queue itself. The department can be helpful for management and reporting purposes.

  1. Go to Extension > Group > Department and click New.
  2. Enter a Name for the department.
  3. Under Call Center, move the Member extensions you want to be members of the department to the Selected column.
  4. Similarly, move Manager extensions you want to be managers of the department to the Selected column.
  5. Move the newly created call Queue to the Selected column.
  6. Click Create.

Configuring departments

Once the call queue is created, the department that the client will contact can be configured and assigned to the appropriate managers, members, and the call queue itself. The department can be helpful for management and reporting purposes.

  1. Go to Extension > Group > Department and click New.
  2. Enter a Name for the department.
  3. Under Call Center, move the Member extensions you want to be members of the department to the Selected column.
  4. Similarly, move Manager extensions you want to be managers of the department to the Selected column.
  5. Move the newly created call Queue to the Selected column.
  6. Click Create.