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Table of Contents

FortiVoice Cookbook

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Configuring skill levels

Once skill sets have been created, individual skill levels must be defined.

  1. Go to Call Center > Configuration > Skill Level. The FortiVoice already has a pre-defined list of skill levels, showing varying degrees of skill-progression from junior through intermediate to senior.
  2. Either create your own levels by clicking New, edit, or use the default levels.
  3. For the purpose of this recipe, default levels will be used.

Configuring skill levels

Once skill sets have been created, individual skill levels must be defined.

  1. Go to Call Center > Configuration > Skill Level. The FortiVoice already has a pre-defined list of skill levels, showing varying degrees of skill-progression from junior through intermediate to senior.
  2. Either create your own levels by clicking New, edit, or use the default levels.
  3. For the purpose of this recipe, default levels will be used.