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FortiVoice Cookbook

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Installing licenses on a FortiVoice HA group

For the Call Center and Hotel Management features, the master and slave FortiVoice units share the license file. However, you must install the license file separately on both master and slave FortiVoice units.

Prerequisite

Download the license (.lic) file from your Fortinet Support account and know where you save the file on your computer.

Install the license on the master FortiVoice unit

  1. Log in to the master FortiVoice unit.
  2. Go to Dashboard > Status.
  3. In the License Information widget, click Update License.
  4. Locate the license file that you previously downloaded to your computer and click Open.
  5. To confirm the upload, click Yes.

Install the license on the slave FortiVoice unit

  1. Log in to the slave FortiVoice unit.
  2. Go to System > High Availability > Status.
  3. Check the Effective Operation Mode and wait until it displays out of sync.

    You can install the license file on the slave unit only when the file is out of synchronization with the license file on the master unit.

  4. When the Effective Operation Mode on the slave unit displays out of sync, then go to Dashboard > Status.
  5. In the License Information widget, click Update License.
  6. Locate the license file that you previously downloaded to your computer and click Open.
  7. To confirm the upload, click Yes.
  8. After successfully uploading the license file, go to System > High Availability > Status.
  9. Click the link Click HERE to restart the HA system.

Installing licenses on a FortiVoice HA group

For the Call Center and Hotel Management features, the master and slave FortiVoice units share the license file. However, you must install the license file separately on both master and slave FortiVoice units.

Prerequisite

Download the license (.lic) file from your Fortinet Support account and know where you save the file on your computer.

Install the license on the master FortiVoice unit

  1. Log in to the master FortiVoice unit.
  2. Go to Dashboard > Status.
  3. In the License Information widget, click Update License.
  4. Locate the license file that you previously downloaded to your computer and click Open.
  5. To confirm the upload, click Yes.

Install the license on the slave FortiVoice unit

  1. Log in to the slave FortiVoice unit.
  2. Go to System > High Availability > Status.
  3. Check the Effective Operation Mode and wait until it displays out of sync.

    You can install the license file on the slave unit only when the file is out of synchronization with the license file on the master unit.

  4. When the Effective Operation Mode on the slave unit displays out of sync, then go to Dashboard > Status.
  5. In the License Information widget, click Update License.
  6. Locate the license file that you previously downloaded to your computer and click Open.
  7. To confirm the upload, click Yes.
  8. After successfully uploading the license file, go to System > High Availability > Status.
  9. Click the link Click HERE to restart the HA system.