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Table of Contents

FortiVoice Cookbook

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Configuring key actions

Configure the auto attendant keys for caller to use when navigating through the auto attendant hierarchy.

  1. Under Dial Pad Key Action, click New.
  2. Map keys with the appropriate Language and Action, and any additional settings according to the action selected.
  3. In this example, the Dial Pad Key Action section shows number 2 assigned to the technical support call queue.

    Additional advanced settings can be optionally configured in (Optional) Configuring advanced settings.

Configuring key actions

Configure the auto attendant keys for caller to use when navigating through the auto attendant hierarchy.

  1. Under Dial Pad Key Action, click New.
  2. Map keys with the appropriate Language and Action, and any additional settings according to the action selected.
  3. In this example, the Dial Pad Key Action section shows number 2 assigned to the technical support call queue.

    Additional advanced settings can be optionally configured in (Optional) Configuring advanced settings.