Customizing a sound file for an announcement
In Call Handling, you have the option to set the Action to Play announcement. You must then assign a sound file to play, or create one.
For more details about the call process configuration, see Call handling.
To customize a sound file
- Option 1: Go to Call Handling > Setting.
- In Call Process, click User defined.
- Click New.
- Option 2: Go to Call Handling > Quick call handling.
- In Call Process, click New.
- Assign a Schedule as necessary, and determine whether this call process applies to Internal, External, and/or Office peer calls.
- Set Action to Play announcement. A Sound file drop-down menu appears.
- Click New (the plus + icon next to the drop-down menu).
- Enter a Name for the sound file.
- In Action, you have two options:
- Option 1: Record your announcement.
- Click Call me. A message appears stating that a voice recording request (or call) has been sent to your extension.
- Answer the call and record your announcement using the phone.
- Click Yes when you have finished recording your announcement.
- To save the recorded announcement, click Download.
- Option 2: Import an announcement that you have already recorded:
- Verify that the file meets the following requirements:
- Format: WAV
- Channel: Mono
- Bit rate: 8000 Hz (8 kHz)
- Sampling: 16-bit PCM
- Click Upload.
- Select the WAV file.
- Click Open.
- Verify that the file meets the following requirements:
- Option 1: Record your announcement.
- Click Close and click OK to finish the call process configuration.