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Table of Contents

Resolved issues

The resolved issues listed below do not list every bug that has been corrected with this release. For inquiries about a particular bug, contact Fortinet Customer Service & Support.

Bug ID

Description

746117 Call Center Agent Summary reports contain inconsistent data.
760105 A call fails when calling an extension by pressing the extension appearance key.
744235 The After value of extension direct call does not match the FortiFone FON-475 Delay limit.
753104 Call queues do not show the settings of administrator account extensions.
755030 The “Import” and “Analysis” functions in report do not work properly.
756605 Russian XML files are missing strings.
757453 Potential integer overflow in DHCPD daemon leads to the denial of service.
751094 Secondary SIP account does not work with TLS on SIP profile.
741412 Request-URI does not use Registrar (Host/IP) specified in SIP trunk registration settings.
730019 Do not show disabled extensions/agents in the View Supported Query list of Call Center.
758006 The value of service level interval is not changed after clicking OK.
752525 The error message is not descriptive when creating a message group without a name.
747579 FortiFone FON-575 is unable to support 2 calls at once with call waiting enabled on firmware 2.2.13.
758996 Remember Me functionality does not work in either the 6.0 or the 6.4 user portal.
757980 The background images button and text on some phone profiles are not aligned properly.
760917 A call event error appears when making a wake-up call through the Operator Console.
761346 In the user portal, wake-up call "Reminder Event" should be "Wake Up Event".
760919 A wrong message is delivered to the extension when making a wake-up call through the Operator Console.
760683 System call recording fails.
762098 Special characters are delivered to FON-x80 as text messages.
758855 The FortiFone firmware page displays FortiFone-480_480 as the category name.
758826 A call is mis-marked as a "missed call" when a callee has a mobile softclient and answers with a physical phone.
761999 The user portal schedule calendar cannot be viewed in the call handling schedule of calendar type.
759741 The override schedule information is not displayed in the dashboard widget.
764846 When configuring call handling in the user portal, choosing an action results in a choice of "Go voicemail" which should be "Go to Voicemail".
760680 Update the Notification Options format in the user portal.
731978 New voice message keeps replacing the last voice message.
761356 In the user portal operator console, when making a wake-up call using the room status widget, the active call stays up indefinitely.
758676 Phone profile notifications are sent out prior to acknowledging configuration update to phones.
760559 The Statistics History tab in the agent console of the user portal does not display properly.
752099 Calling from a desktop softclient phone to a ring group does not work.
763374 In a message group, FortiFone FON-475 cannot display the pushed message while playing an audio message with the text and audio options enabled.
758001 Under Phone System > Review, there is no partial match for Message Group entries.
763678 Partial calendar or standard schedule spanning multiple days does not have the desired outcome.
766513 The FortiVoice Gateway SIP tab is blank.
764625 A database exception needs to be resolved.
744317 Call waiting does not work with ring group.
765565 On FVE-20E, the analog extension members in a Ring Group do not ring.
729967 Issues on managing extensions and usability exist in Call Center agent reports.
756541 The least recent call distribution does not follow order of maximum idle time.
756923 Call center agents do not receive calls by order of maximum idle time.
751789 Some CLI entries allow the use of duplicate numbers.
759712 Opening or selecting a recurring event fails in a scheduled calendar.
760915 When an IP extension or a virtual number is disabled, it is no longer listed in Phone System > Review > Number or in dial plan members.
763235 In the Emergency Zone profile, the error displayed for entering too many characters is not user friendly.
761021 Creating or editing a call handling rule generates an error when using Set Call Queue Priority.
763734 Emergency Zone settings are lost during an upgrade.
755561 Apache server needs precaution upgrade (CVE-2021-33193, 34798, 36160, and 40438, CVE-2020- 13938, and CVE-2019-17567).
750509 FortiFone FON-175 Portuguese and Polish menus are mixed up.
754262 SIP trunk may randomly not register if it has a glitch for a period of time.
750944 The HA synchronization between the primary and secondary units fails when the size of the CDR and the recorded folder are very big.
759272 When the secondary account is set to None on a FON-570 extension, the extension does not unregister the secondary account until the registration expires.
757468 When upgrading FortiFone FON-480 to firmware 3.0.10, the phone programmable keys stop working and the LED is amber.
767203 Call Center statistics does not match the reports of outgoing calls.
773767 The Call Center "Auto-Pause after agent login queue" feature does not work.
737539 The secondary account still shows and rings the primary extension even if the secondary account has been removed from the primary extension.
732976 The dynamic type call queue agents are unexpectedly forced to log out.
762462 Auto Refresh in the Active Call widget does not work properly.
758339 Deleting wake up call or changing its settings do not work.
669445 The Active Call widget search behavior is not consistent.
740690 Duplicate entries for extensions show under Monitor > Extension & Device after a system upgrade.
784060 Calls are disconnected under certain call flows.
770028 The External Caller ID does not work with PRI GT01 Gateway.
787257 HA failover and extension registration have issues.
663107 T38 faxing is sometimes blocked by the firewall rules.
779288 Incoming calls to mobile softclient on LTE does not work.
758026 FortiVoice sends Invite to the wrong port on softclient.
758523 CDR and VOICED database have garbled characters.
770949 Calls parked from the Operator Console do not return after a timeout.
780317 The Default Certificate service column shows numbers instead of protocols.
771108 Buffer overflow in TFTP client function of CLI causes a vulnerability.
775253 Mobile softclient calls fail with secure RTP enabled.
771171 FON-675 MWI box is empty.
770714 Calls cannot be parked on FON-X70.
768451 The DTMF mode is not updated in the phone configuration file.
766619 Selected extensions populating display name multiple times under Reminder wakeup call for hotel management in the user portal.
767210 Extensions do not populate under Available window after using the search bar for hotel management in the user portal.
765556 FortiVoice fails to specify the endpoint action to extensions on an LSG device.
769802 The device value is '0' in the phone configuration file.
771205 After importing an extension CSV file, the Programmable Key settings for those extensions are set to default.
765788 A call on hold cannot be picked up on another phone by pressing the line appearance key.
768795 The user portal has voicemail forwarding issues.
761319 Virtual numbers appear in the directory after being disabled under Phone system > Setting > Miscellaneous.
768992 Recorded files cannot be deleted under Monitor > Storage > Recorded Call.
779606 FON-575 fails to call the SIP trunk on an LSG device with direct contact enabled.
773624 Office peer and SIP trunk inbound calls fail with SIP on TCP.
771080 Disabled ring groups keep showing in the directory.
755599 Guest extensions are not populating under the Available option to select the room for wakeup call for hotel management in the user portal.
763353 Adding multiple numbers to a trunk at once causes duplicate entry warnings.

777801

The voiced command on the secondary unit is running when the HA Effective Operating Mode is on Out of Sync.

776094

For FON-380 and 480, if only 1 page is specified for programmable keys, the number of programmable keys available should be 8 and 10 respectively.

768315

When a FON-570 extension receives an attended transfer call, the original caller ID does not show.

787049

Dialing extensions from the Busy Lamp Field (BLF) key sometimes gets an error message.

776315

FortiVoice stack-based buffer overflow in CLI has a vulnerability [FG-IR-21-132].

774839

SIP Profile codecs are not translated in the multiple select entries.

767386

Invoking phone firmware upload does not show the proper fields based on the phone type.

517396

Secure flag support in SSL/TLS HTTPS cookies is needed to avoid cookie leaking.

786375

FON-X80 does not have the digit map pause timer setting.

678934

The "Type of number" option at PRI settings is needed to allow Caller ID to be relayed by Shaw communications.

778994

The configuration of a SIP phone results in bad command after backing up and restoring the PBX configuration file.

783164

The List in directory option of User Privilege does not work.

769615

Unable to access voicemail from FON-380 if the authentication type is LDAP.

791447

The CMDB server response is slow.

793315

On Gateways, after updating udptl-start or udptl-end settings, faxes are still sent using the old ports.

788625

Admin Profiles with Auto Dialer and Voice Misc permissions cannot import CSV files into the auto dialer contact page.

795259

Phones of a user group added to a call queue do not ring if the calling phone is not a member of the user group.

Resolved issues

The resolved issues listed below do not list every bug that has been corrected with this release. For inquiries about a particular bug, contact Fortinet Customer Service & Support.

Bug ID

Description

746117 Call Center Agent Summary reports contain inconsistent data.
760105 A call fails when calling an extension by pressing the extension appearance key.
744235 The After value of extension direct call does not match the FortiFone FON-475 Delay limit.
753104 Call queues do not show the settings of administrator account extensions.
755030 The “Import” and “Analysis” functions in report do not work properly.
756605 Russian XML files are missing strings.
757453 Potential integer overflow in DHCPD daemon leads to the denial of service.
751094 Secondary SIP account does not work with TLS on SIP profile.
741412 Request-URI does not use Registrar (Host/IP) specified in SIP trunk registration settings.
730019 Do not show disabled extensions/agents in the View Supported Query list of Call Center.
758006 The value of service level interval is not changed after clicking OK.
752525 The error message is not descriptive when creating a message group without a name.
747579 FortiFone FON-575 is unable to support 2 calls at once with call waiting enabled on firmware 2.2.13.
758996 Remember Me functionality does not work in either the 6.0 or the 6.4 user portal.
757980 The background images button and text on some phone profiles are not aligned properly.
760917 A call event error appears when making a wake-up call through the Operator Console.
761346 In the user portal, wake-up call "Reminder Event" should be "Wake Up Event".
760919 A wrong message is delivered to the extension when making a wake-up call through the Operator Console.
760683 System call recording fails.
762098 Special characters are delivered to FON-x80 as text messages.
758855 The FortiFone firmware page displays FortiFone-480_480 as the category name.
758826 A call is mis-marked as a "missed call" when a callee has a mobile softclient and answers with a physical phone.
761999 The user portal schedule calendar cannot be viewed in the call handling schedule of calendar type.
759741 The override schedule information is not displayed in the dashboard widget.
764846 When configuring call handling in the user portal, choosing an action results in a choice of "Go voicemail" which should be "Go to Voicemail".
760680 Update the Notification Options format in the user portal.
731978 New voice message keeps replacing the last voice message.
761356 In the user portal operator console, when making a wake-up call using the room status widget, the active call stays up indefinitely.
758676 Phone profile notifications are sent out prior to acknowledging configuration update to phones.
760559 The Statistics History tab in the agent console of the user portal does not display properly.
752099 Calling from a desktop softclient phone to a ring group does not work.
763374 In a message group, FortiFone FON-475 cannot display the pushed message while playing an audio message with the text and audio options enabled.
758001 Under Phone System > Review, there is no partial match for Message Group entries.
763678 Partial calendar or standard schedule spanning multiple days does not have the desired outcome.
766513 The FortiVoice Gateway SIP tab is blank.
764625 A database exception needs to be resolved.
744317 Call waiting does not work with ring group.
765565 On FVE-20E, the analog extension members in a Ring Group do not ring.
729967 Issues on managing extensions and usability exist in Call Center agent reports.
756541 The least recent call distribution does not follow order of maximum idle time.
756923 Call center agents do not receive calls by order of maximum idle time.
751789 Some CLI entries allow the use of duplicate numbers.
759712 Opening or selecting a recurring event fails in a scheduled calendar.
760915 When an IP extension or a virtual number is disabled, it is no longer listed in Phone System > Review > Number or in dial plan members.
763235 In the Emergency Zone profile, the error displayed for entering too many characters is not user friendly.
761021 Creating or editing a call handling rule generates an error when using Set Call Queue Priority.
763734 Emergency Zone settings are lost during an upgrade.
755561 Apache server needs precaution upgrade (CVE-2021-33193, 34798, 36160, and 40438, CVE-2020- 13938, and CVE-2019-17567).
750509 FortiFone FON-175 Portuguese and Polish menus are mixed up.
754262 SIP trunk may randomly not register if it has a glitch for a period of time.
750944 The HA synchronization between the primary and secondary units fails when the size of the CDR and the recorded folder are very big.
759272 When the secondary account is set to None on a FON-570 extension, the extension does not unregister the secondary account until the registration expires.
757468 When upgrading FortiFone FON-480 to firmware 3.0.10, the phone programmable keys stop working and the LED is amber.
767203 Call Center statistics does not match the reports of outgoing calls.
773767 The Call Center "Auto-Pause after agent login queue" feature does not work.
737539 The secondary account still shows and rings the primary extension even if the secondary account has been removed from the primary extension.
732976 The dynamic type call queue agents are unexpectedly forced to log out.
762462 Auto Refresh in the Active Call widget does not work properly.
758339 Deleting wake up call or changing its settings do not work.
669445 The Active Call widget search behavior is not consistent.
740690 Duplicate entries for extensions show under Monitor > Extension & Device after a system upgrade.
784060 Calls are disconnected under certain call flows.
770028 The External Caller ID does not work with PRI GT01 Gateway.
787257 HA failover and extension registration have issues.
663107 T38 faxing is sometimes blocked by the firewall rules.
779288 Incoming calls to mobile softclient on LTE does not work.
758026 FortiVoice sends Invite to the wrong port on softclient.
758523 CDR and VOICED database have garbled characters.
770949 Calls parked from the Operator Console do not return after a timeout.
780317 The Default Certificate service column shows numbers instead of protocols.
771108 Buffer overflow in TFTP client function of CLI causes a vulnerability.
775253 Mobile softclient calls fail with secure RTP enabled.
771171 FON-675 MWI box is empty.
770714 Calls cannot be parked on FON-X70.
768451 The DTMF mode is not updated in the phone configuration file.
766619 Selected extensions populating display name multiple times under Reminder wakeup call for hotel management in the user portal.
767210 Extensions do not populate under Available window after using the search bar for hotel management in the user portal.
765556 FortiVoice fails to specify the endpoint action to extensions on an LSG device.
769802 The device value is '0' in the phone configuration file.
771205 After importing an extension CSV file, the Programmable Key settings for those extensions are set to default.
765788 A call on hold cannot be picked up on another phone by pressing the line appearance key.
768795 The user portal has voicemail forwarding issues.
761319 Virtual numbers appear in the directory after being disabled under Phone system > Setting > Miscellaneous.
768992 Recorded files cannot be deleted under Monitor > Storage > Recorded Call.
779606 FON-575 fails to call the SIP trunk on an LSG device with direct contact enabled.
773624 Office peer and SIP trunk inbound calls fail with SIP on TCP.
771080 Disabled ring groups keep showing in the directory.
755599 Guest extensions are not populating under the Available option to select the room for wakeup call for hotel management in the user portal.
763353 Adding multiple numbers to a trunk at once causes duplicate entry warnings.

777801

The voiced command on the secondary unit is running when the HA Effective Operating Mode is on Out of Sync.

776094

For FON-380 and 480, if only 1 page is specified for programmable keys, the number of programmable keys available should be 8 and 10 respectively.

768315

When a FON-570 extension receives an attended transfer call, the original caller ID does not show.

787049

Dialing extensions from the Busy Lamp Field (BLF) key sometimes gets an error message.

776315

FortiVoice stack-based buffer overflow in CLI has a vulnerability [FG-IR-21-132].

774839

SIP Profile codecs are not translated in the multiple select entries.

767386

Invoking phone firmware upload does not show the proper fields based on the phone type.

517396

Secure flag support in SSL/TLS HTTPS cookies is needed to avoid cookie leaking.

786375

FON-X80 does not have the digit map pause timer setting.

678934

The "Type of number" option at PRI settings is needed to allow Caller ID to be relayed by Shaw communications.

778994

The configuration of a SIP phone results in bad command after backing up and restoring the PBX configuration file.

783164

The List in directory option of User Privilege does not work.

769615

Unable to access voicemail from FON-380 if the authentication type is LDAP.

791447

The CMDB server response is slow.

793315

On Gateways, after updating udptl-start or udptl-end settings, faxes are still sent using the old ports.

788625

Admin Profiles with Auto Dialer and Voice Misc permissions cannot import CSV files into the auto dialer contact page.

795259

Phones of a user group added to a call queue do not ring if the calling phone is not a member of the user group.