Viewing call detail records

The Monitor > Call History displays the call detail record (CDR) for phone calls made during a certain time period, including time of the call, caller and receiver, call duration, call status, and call direction.

To display the detailed call information including the call flow, double-click on the call record.

To filter the call history display, you can make selections in the Direction and Disposition drop-down lists and also enter criteria in the search field.