Configuring FortiVoice Click-to-dial

1. In the Google Chrome web browser window, right-click the Click-to-dial icon and select Options.

   

2. Configure the following fields:
   • FortiVoice: The IP address or FQDN of the FortiVoice device.
   • Port: The HTTPS port used by FortiVoice (443 by default).
   • Extension: The extension number of the user.
   • Password: The PIN code or password for that extension (the same as the voicemail PIN).
   • Outbound Prefix: (Optional) If required, an outbound code to dial before the number, such as 9.
   • Enable: Turn on the extension.

     

Note that the following errors can appear when you attempt to enable the extension:

• Connection error: Indicates that the IP/FQDN or Port is incorrect or the firewall is not routing the traffic correctly (if applicable).
• Invalid credentials: Indicates that you have entered the wrong Extension or Password.

If the Enable toggle remains on, the configuration is correct.