Customizing a sound file for an announcement

In Call Handling, you have the option to set the Action to Play announcement. You must then assign a sound file to play, or create one.

For more details about the call process configuration, see Call handling.

To customize a sound file

1. Option 1: Go to Call Handling > Setting.
   1. In Call Process, click User defined.
   2. Click New.
2. Option 2: Go to Call Handling > Quick call handling.
   1. In Call Process, click New.
3. Assign a Schedule as necessary, and determine whether this call process applies to Internal, External, and/or Office peer calls.
4. Set Action to Play announcement. A Sound file drop-down menu appears.
5. Click New (the plus + icon) next to the drop-down menu.
6. Enter a Name for the sound file.
7. In Action, you have two options:
   1. Option 1: Record your announcement.
      1. Click Call me. A message appears stating that a voice recording request (or call) has been sent to your extension.
      2. Answer the call and record your announcement using the phone.
      3. Click Yes when you have finished recording your announcement.
      4. To save the recorded announcement, click Download.
   2. Option 2: Import an announcement that you have already recorded:
      1. Verify that the file meets the following requirements:
         • Format: WAV
         • Channel: Mono
         • Bit rate: 8000 Hz (8 kHz)
         • Sampling: 16-bit PCM
      2. Click Upload.
      3. Select the WAV file.
      4. Click Open.
8. Click Close and click OK to finish the call process configuration.