Taking a pause from queues

Take a pause from answering calls in queues without logging out of queues by assigning a pause reason code. Let's say that you initially assign Lunch break as the reason code but you will be attending a meeting immediately after lunch. The call center console allows you to reset the reason code to Meeting and extend your pause from answering calls in queues.

To assign a reason code

1. Click Pause/Resume.

   

2. Click Pause.
3. Select queues.
4. Select a Reason code.
5. Click OK.

To reset a reason code

You can stay on pause from taking calls but you change the assigned reason code.

1. Click Pause/Resume.

   

2. Click Reset Reason Code.
3. Select a new Reason code.
4. Click OK.