Viewing call records
Monitor > Call History > Call Detail Record (CDR) displays all the phone calls made during a certain time period, including time of the call, caller and receiver, call duration, call status, call direction, trunks used, call type, and call recordings.
Double-clicking a record displays the detailed call information, including the CDR flow.
Using the More Action dropdown list, you may select a caller or callee and add them to your contact list or block them. You can block phone numbers from the FortiVoice unit and user portal. In both cases, you need to enter the numbers to be blocked and turn on system and personal blocking on the FortiVoice unit. For more information, see PBX Setting.
You can filter the call records display by clicking the Search button and enter criteria that records must match in order to be visible. You can also save the call records by selecting an option under Download. If you enable With call flow, you can download call records with detailed call flow information.