Downloading call detail records

From Monitor > Call History, you can download the call detail records (CDR) for phone calls made during a certain time period, including time of the call, caller and receiver, call duration, call status, and call direction.

To download all call records

1. Go to Monitor > Call History.
2. Click Download > All.
3. Locate the downloaded file on your machine and open it.
4. If the downloaded file shows # characters, expand the column to show all the text.

To download call records from a search

1. Enter a search string and press Enter.
2. If you want to download call records with their call flow, then set With call flow to On.
3. Click Download > Search Result.
4. To confirm, click OK.
5. Locate the downloaded file on your machine and open it.
6. If the downloaded file shows # characters, expand the column to show all the text.