Perform initial provisioning of FortiFone

1. Connect FortiFone to the configured VLAN port on the switch. Perform a factory reset on the phone if it currently has an old configuration.

After the phone reboots,FortiVoice assigns an IP address in the data VLAN (in this example, VLAN 200, 192.168.200.x/24) to FortiFone. This IP address assignment is performed because FortiFone has not received its configuration file (with LLDP enabled) from FortiVoice yet. This can be confirmed by going to Monitor > Extension & Device > Desktop FortiFone.

Again, be aware that some FortiFone models do have LLDP enabled. These phones appear as unassigned, but have an assigned IP address from the voice VLAN (in this example, VLAN 100, 192.168.100.x/24).

2. Assign the unassigned FortiFone to a new or existing extension. When provisioning the extension, select the custom LLDP phone profile created earlier (in this example, LLDP-Enable).

If there is a large number of FortiFone devices to provision, you can export the extension configurations to a CSV file and then import that file into FortiVoice. For details about exporting and importing IP extensions, see the Configuring IP extensions section in the FortiVoice Phone System Administration Guide.

3. When the extension provisioning is complete, FortiFone reboots automatically, auto-provisions to the configured voice VLAN (in this example, VLAN 100, 192.168.100.x/24), and registers with FortiVoice.

Note that this may take a few minutes. Once FortiFone registers successfully, make an inbound and outbound test call to verify that FortiFone is configured properly.