FortiToken Mobile & FortiAuthenticator

Token transfer works on the latest FortiToken Mobile for iOS and Android with FortiAuthenticator 6.4.0 or higher. This error shows when FortiAuthenticator has an empty value in the Public IP/FQDN field.

The following FortiAuthenticator settings need to be configured properly to avoid this error:

1. Token transfer is enabledin FortiAuthenticator Authentication > User Account Policies.
2. Public IP/FQDN and Port are set.

3. If you would like to transfer from FortiToken Mobile for Android or iOS, make sure your device can access the FortiAuthenticator IP address.

   Download a PING app from the app store to verify that the FortiAuthenticator can be reached.

   Note: The two free trial tokens cannot transfer.