Token
|
Category |
Question |
Answer |
|---|---|---|
|
Request new token |
I downloaded the FortiToken app but have not received any activation code via email. How can I get a new barcode to register my account? |
Contact your IT or support team to request an activation code. |
|
Activate token |
I have a new phone and need to scan a key code or add it manually to get access to my remote work station. Which method should I use? |
Both ways work equally well. The easier method is scanning the QR code to activate the token. |
|
Transfer token |
I switched phones and need to transfer tokens from my old phone to my new phone. How do I do this? |
To transfer your tokens:
|
|
Duplicate token |
I’m having problems scanning the barcode. It tells me I have duplicate barcodes on my account. |
This error means you have duplicate tokens with same token serial number. Please delete the existing token then scan the barcode again. |
|
Expired token |
I have an SMS mesage with an activation code. When I fill in my login and password (activation code), I get the error : "FortiCare : provision code not exist". |
This activation code has expired so it cannot be activated. You must request a new token. See the FortiToken Mobile User Guide for more information about how to activate your token. |
|
Purchase token |
How do I purchase a token? |
FortiToken Mobile for iOS supports in-app purchases. To make an in-app purchase:
|
|
Reset token |
How do I reset my FortiToken app? It is asking for a barcode or key to add an account. |
Request a new activation code from your IT support team or system administrator. The activation code can be received by either email or SMS. |
|
Reset token |
I had to change phones due to my old phone no longer working. I need to transfer my token to my new phone. However, I do not have access to my old phone. How can I do this? |
You must request a new token. You can only transfer a token from an old phone to a new phone if you are able to access the old phone. |