Settings
|
Category |
Question |
Answer |
|---|---|---|
| PIN | Is there a way to reset or retreive the 4 digit PINt? | FortiToken Mobile does not support PIN reset or retreival. After 10 incorrect PIN attempts, the app will be reset. |
| Touch/Face ID | I have activated Touch/Face ID in the settings of my iPhone for FortiToken as requested. Unfortunately, it still doesn't work. | You need to enable Touch/Face ID on FortiToken Mobile and then relaunch the app. You will see "Do you want to allow FortiToken to use Touch/FaceID?" Tap OK. The FortiToken Mobile Touch/Face ID feature will work after re-launching the app. |
| Camera access | What should I do if a black screen displays when scanning the barcode? | Ensure you have granted FortiToken Mobile access to your phone camera. Check the permissions for your particular device. |
| Notification access |
I am not receiving requests to approve on my iPhone. I had no issues until yesterday. How do I change settings to begin receiving them again? |
Verify that notifications are enabled in the device Settings > FortiToken> Notifications> Allow Notifications. Make sure Allow Notifications is enabled. |